Cannot transfer the file to WCS 5508 - Code file transfer failed - unknown error - refer to log

Hi all

This is my first time here posting. I have some difficulty to transfer files to my WCS 5508. My intention is to upgrade to

6.0.196.0 to 7.4. We recently bought 2602i access points and we need to update our controller software so that the controller save the new access points. I also improved the interface controller 7.0.240 WCS software.

However, I have not been successful transfer the file to the controller for the upgrade.

I have tried everything I know:

* transfer the file of different programs including tftp32d and solarwinds TFTP server

* transfer the file of different applications such as FileZilla and FTPD FTP server

* transfer the WCS web interface file

* running a direct connection to the WLC with a static IP address on the interface

* verified that there are no interfering firewalls with transfer

* adjusted times waiting and pads as a result

I get no error message on my software FTP or TFTP, which would indicate something wrong with the applications. I think it is a bug with the controller.

The transfer reachers about 97MB before it fails.

Here are the error messages I get when I run "transfer of debug output all" from the CLI of the controller

I feel I forgot something...

# #debug transfer all out #.

* Did not write body

* Only partial file received: 97086398 bytes

* 23:55:26.248 Mar 06: ftp operation returns 23

* 23:55:26.253 Mar 06: tftp = 4, = file_name / AIR-CT5500 - K9.aes, ip_address = 10.5.1.18,.

MSG = unknown error - refer to log

* 06 Mar 23:55:26.470: upd_get_code = 4 (target = 33744 msg = unknown error - see t

O log)

* 06 Mar 23:55:26.470: RESULT_STRING: % error: file transfer has no codes - Unknow

error - refer to log

* 06 Mar 23:55:26.470: RESULT_CODE:12

* 06 Mar 23:55:26.470: ummounting: DLG = / mnt/applicati

on

* 23:55:26.577 Mar 06: finished remove

% Error: Code of file transfer failed - unknown error - refer to log

#############################################################

Here's my output sysinfo sh.

release of sysinfo #show # #.

Name of the manufacturer... Cisco Systems Inc..

Product name... Cisco controller

Version of the product... 6.0.196.0

Bootloader Version... 1.0.1

Retrieving Image Version field... 6.0.182.0

Firmware version... Console USB 1.3, 1.6 Env FPGA,

1.27

Build Type....................................... DATA + WPS

Name of the system... WCS_01

Location of the system... G5

Contact System...

ObjectID of system... 1.3.6.1.4.1.9.1.1069

IP Address....................................... 10.1.0.17

Last Reset....................................... Software reset

Time system... 0 days 0 h 53 min 10 dry

Location of the time zone of the system...

Base boot license current level...

Current license type Boot... Permanent

Next time you start level license... base

Next Type of license to Boot... Permanent

###############################################################

Any suggestions? Am I missing something?

Well... Since you're WCS, v7.0.x is the only code that are supported for the WCS.  Look here.

http://www.Cisco.com/c/en/us/TD/docs/wireless/compatibility/matrix/compatibility-matrix.html#18972

So the trick to this is downgrade to v7.0.x and add the WLC WCS and then go to v7.2.121.0.  As long as the WLC is added and is attached to the WCS, you can upgrade.  If the WLC is not attached, you will never get to add with a more recent version of the code.

Thank you

Scott

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Tags: Cisco Wireless

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