Photosmart C4780 installation fails at the "system cannot find the file specified."

My problem began simply with your printer, a HP Photosmart C4780, who has always had a wireless connection and would not print.  Initially, the checked network connection fine control panel of the printer.  I ran a Microsoft printer troubleshooting, which found a block in line print and authorized.  The first test page print, but did print the "internal test page.  I did not understand what it meant, so I looked for help on the HP site.

I ran the HP print and Scan Doctorand he suggested I have reinstall the driver.  I have downloaded and saved the current HP (PS_AIO_06_C4700_USW_Full_Win_enu_140_175.exe) and then uninstalled the existing driver.  When I tried to install a new, a window pops up saying "the system cannot find the file specified," with only a single box for click that simply says "OK".  The installation went through 'examining installation options', after entering "check updates, download updates, install updates" and then it was all in "audit system", who jumped out of the window "file not found" upwards, and when I clicked 'OK', the installation window as well as the error message box simply disappeared.  Which I suppose is the path to the file is under the window, but it didn't fit so he showed not the end.  What I read was "C:\Users\... \Local\Temp\7zS588E\Setup\.\Setup\hpzpnp40...»

I found a topic on the same printer model for the same problem in the forum, which offered this hotfix:

You must first complete a level 3 of the software uninstallation. I've included the steps below to do this.

1. press the Windows key and the letter R
2. type %temp%, and then click OK
3. open the 7z folder (a more recent if there are multiples)
4 open the util folder
5 open the folder of the ccc
6. double-click on the Uninstall_L3

Once you have completed the Uninstall_L3, delete all of the items listed in the temp folder. Note, you will not be able to remove all the elements, please ignore those that do not. Then please empty the trash and perform a clean boot. I've included the document «How to perform a boot in Windows» If your computer does not request it, restart your computer.

Once your computer is back, you must reinstall the printer software. You can do this either by using the Setup CD, or by downloading the software.

I did what was suggested, until he got to the point where it says it was the case recommend not removing any more items if I had intended on using the HP Officejet printer (Yes, I have a second HP printer connected to the network) anytime in the future.  Not really understand how it all works, I decided to stop what I was doing, so unfortunately it has not solved my problem.

Do I need to uninstall both printers HP before I can reinstall a?  And if I do that, is there a reason that I wouldn't be able to reinstall the two printers?  Looks like I'm asking trouble.  Bottom line... I can not install the driver.

I tried to install the full versions and the driver base and still get the same result.

I have a HP Pavilion dv6 - 3100t for computer laptop, running Windows 7 Edition Premium, version 6.1.7601 family service pack 1 64-bit.  I have not installed new hardware or software.  This printer has always had a wireless connection.  The router I'm using is a Netgear 54Mbps WGR614 v6 (provided by my cable company) and the network includes not only my laptop and the Photosmart printer, but also desktop ASUS, HP printer, an Officejet 6300 series (used only for printing graphics and photos via a wired to the router) and a chip on Vizio TV.  I use Norton 360 first Edition and disabled the antivirus auto-protect when I downloaded and tried to install the driver.

Help, please!  And thanks in advance for your time and your attention.

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Oh, Jamieson, it worked!  I can print again!  A massive amount of thanks and congratulations to you.

I couldn't believe it when he actually passed the point where it normally would stop the installation, but then almost at the end, upward jumped «Fatal error during installation»  My excitement sank into a depression.  He said while the installation was not successful and he needed to collect information in order to diagnose the fault.  I looked at what has been collected, and it was more or less gobblety-* beep * for me.  There was a code of 19714722 error condition, if that means anything.

Then he placed on my desk, the "Error of Installation HP - Windows 7.hta" file and instructed me to do away with the current window, restart, and then open the file and move forward with these guidelines.  I did and he basically had me to restart the computer once again, and then turn the printer off, unplug the printer, then unplug the router, wait 30 seconds and then plug the TAA - DAA and back in, I'm back in the business of printing.

Thank you very much for your time and patience.

All the best to you and yours!

Tags: HP Printers

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    To restore default after having tested if begins to explore.
     
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    Set ExpFix2 = % lic

     
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    You will need to disconnect then.
     
     
    New entry missing folder
     
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    Click Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type Regedit menu and file - import , import the NewFolder.reg.
      
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    Thanks again for all your help. It is much appreciated.

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