Cannot use Apple or App Store music.

Whenever I'm looking for something in the App Store or Apple music it will not load. Screen shows just the spinning wheel.

Hello Deechase02,

Thank you for using communities of Apple Support. It is my understanding that you are unable to find in the App Store and Apple music on your iOS device. I can certainly see why you want to be able to use the search feature since I use it on a daily basis. I want to make sure that you are able to access the music and specific applications.

First of all, make sure that your device has updated software iOS. Use the link below for assistance in the update:
Update the software on your iPhone, iPad or iPod touch iOS

If your software is up to date, try to reboot your device. If necessary, follow the steps below:

  1. Press and hold the sleep/wake button until the Red slider appears.
  2. Drag the slider to turn off your device completely off.
  3. Once the device turns off, press and hold the sleep/wake button again until you see the Apple logo

Restart your iPhone, iPad or iPod touch

If the problem persists, make sure that you have a strong internet connection with a Wi - Fi or a cellular network.

Have a great day!

Tags: Apple Music

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