Cannot use New iPhone 6s.

My wife had storage problems main with his iPhone 16 GB 6 so yesterday she upgraded to an iPhone 64 GB 6 s to our store of O2 in the United Kingdom.  The boutique place everything to him.

However, when we arrived home my wife tried to update a quantity of applications but the phone asked for the connection information of a person with an e-mail address, we had never heard before.  A perfect stranger.  He then asked continually for its connection information, but when we put in it says that they were incorrect.  We have changed the password, but it would not accept a new either!

We took the phone back to O2 and they said they had set, but they didn't.  The phone is yet ask the Apple account password, we have never heard, it's not recognizing the password of my wife and now she asks MY IDs!  We are not convinced of the ability of O2 to fix.

Someone can help until my wife picks up the phone for credit and buy Android!

All we want is for the iPhone to do what it's supposed to do and connect seamlessly with my iPad and iCloud wife.

You will need to return the phone to the store for a refund / replacement.

You run in the lock of the Activation.

There is NO WAY to bypass the lock to iCloud.

There is NO point to what iCloud lock if it could be bypassed.

iCloud lock is a measure of protection against theft.

Julian Brown wrote:

Someone can help until my wife picks up the phone for credit and buy Android!

This is a user - to - user, person forum answer you work for Apple.

It don't worry we what brand of phone you buy.

Tags: iPhone

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