Captivate 9 - HTML5 content does not load

Using Captivate v9.0.1.324. I have a few projects that does not load in a browser when published under the title of HTML5. When you try to load the index.htm page you see the loading icon (circle of rotation) and that's all. I tested with different browsers and on different computers and still have the same problem. The projects work very well in the SWF, and there is no errors/notices in the HTML5 Tracker.

Unfortunately, the site which we use to review allows only projects Captivate to publish as HTML5 in a .zip package. Because the project never loads examiners are unable to make the remarks. I googled and searched in the Adobe forums and have not found any solutions.

Any suggestions on how to detect the problem would be greatly appreciated.

Some features such as the interactions of training will play only from a server, but apparently, it is not the case here.

It could be a corrupted object somewhere, or more than one. Do you have question slides? Do you use training interactions?

The difficulty is to find the 'guilty '. A possible workflow is to hide a large number of slides, publish and test again, then gradually add the slides more until you bump into the cause of your problems. I guess you used the project, Tracker HTML?

Tags: Adobe Captivate

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