Captivate is not open correctly

Up to this point (several months), I was able to Captivate 3 on my Vista machine without problem. I can't open the Captivate correctly and the only major change I made to my computer is the installation of SP1. What happens is I click to open Captivate and the Green loading box appears as usual. When demand finally 'opens' the usual intro screen that appears (where you can choose to record a new project or view some demos) does not appear and the screen stays white. The menus only I can access are file and help. However, when I'm in the file menu and choose to open an existing file or create a new, a submenu appears, but the screen is always white and I am not able to actually see or do anything. Then, when I try to close the application, I am unable to except if I use the Task Manager to close it.

I tried to repair the application using the CD as well as uninstalling and reinstalling it, and none worked. At the same time, I received an error of not being able to access the captivate_v30.dat file. I followed the steps suggested in another discussion here on deleting or renaming this file, but that has not solved the problem. However, after that I uninstalled and re-installed the app I saw not the file captivate_v30.dat error.

Any suggestions? Is it possible that the problem is with Vista SP1?

I thought about it. The problem was Vista SP1 all along. I don't know why, before when I tried first to uninstall, the uninstall option was not available to him. After going through all kinds of hoops to try alternatives that didn't work, I thought I had to find a way to uninstall SP1.

Anyway, it is fixed now and I hope that if someone else has this problem, I hope that they read this before going through the headaches I did. :)

Tags: Adobe Captivate

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