CC-icon greyed, cannot download or update all programs

CC-icon greyed, cannot download or update all programs

Re: Icon creative cloud in grayed out in the menu bar.

Please follow the steps:

1. navigate to/Library/Application Support / Adobe / OOBE and rename it to OOBE.old

2. enable the root account: http://support.apple.com/kb/ht1528 and connect to root

3 disable any security software if installed on Mac

4 delete the opm.db file located at: MAC: ~/Library/Application Support/Adobe

(opm.db file is present in your user library. This library is hidden MAC 10.7 go.

So in order to locate

  • Click OK at the top
  • Select go to folder
  • type ~/library/
  • This will take you to the library folder, and then you can locate the file opm.db in the Application Support/Adobe)

5. Download desktop www.creative.adobe.com CC and try to install it. Incase do you not then please check the activity monitor and see if the MAA process is running, if so, then try to kill the process. opm.db file must be deleted in order to process further. WIN 7 and 8 (64-bit):

http://forums.Adobe.com/message/5466160

These steps can help you.

Concerning

Baudier

Tags: Adobe

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