CC non-visible membership in adobe ID + how upgrade LR?
I have a paid subscription to Adobe CC since September 2013, but never anything this is updated after the initial download/installation of Photoshop CC. 5 Lightroom was already on my computer at the time.
Now for the first time, I want to spend to LR6 - CC, but when I try to do that to in LR (through the help/update), I am only offered a trial version or a due upgrade.
When I check my Adobe ID, it seems I have a lot of paid orders (old) and products, but the more recent of 2013 (Creative Cloud) is not mentioned. I seem to have a "free membership", which can be upgraded to a paid.
However, if I run Cloud.exe Creative, I can see the updates available for Photoshop (not Lightroom), so I do not have a subscription (which I pay every month, and I receive invoices).
I had a VERY long conversation with Adobe about this (very long = cat of 10 minutes + 70 minute wait), and they told me to
-Uninstall Lightroom
-SIGN OUT and SIGN IN from creative cloud Office
-Click on the applications tab and install Lightroom 5
I am very reluctant to do, because when I click SIGN OUT in the Office of creative cloud, all THE APPLICATIONS CREATIVE CLOUD I HAVE INSTALLED will BE DISABLED.
Does this mean that I have to reinstall Photoshop? No question! I'm definitely not going to reinstall Photoshop, just to get 6 Lightroom! (I only let you if I buy a new computer).
My 2 questions:
-Why my subscription of the CC is not visible in my Adobe ID?
-How can I put a package version (with number of paid license) LR CC-version WITHOUT having to reinstall Photoshop?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Tags: Adobe
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