CC Student Edition - billing fails

Hello

In December of last year, I subscribed to a student of Adobe CC permit. However, problems with billing keep recurring. I just got an e-mail yesterday warning me that a 3rd billing attempt failed and I may have my account cancelled. This is not the first time that I had to modify my billing information, even if on my end of the process, everything seems to be okay. I pay via PayPal, and when I checked earlier he showed payments successfully on 1 December and 1 January. Payment for February seems to have not been tempted yet (usually PayPal will show me the attempt and also send me a notification).

The details of the payment do not show that the payment has failed. However it displays a February Bill which does not appear in PayPal, so I guess that's where the problem lays. There are sufficient funds in my PayPal account, so I don't understand why the transaction would fail.

Should I update my information for payment again and expect that everything will be resolved this time, or something else is perhaps the question?

Hi Robin,

I checked with your Adobe ID on the forums and there seem to be a problem with the payment.

For billing questions, please contact our support on the discussion Forums teams /: contact customer service

*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

Select the exact options indicated below in the capture to get support of screen options:

Let us know if that helps.

Kind regards

Sandrine Bani

Tags: Adobe

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