CC subscription expired - invited to renew when valid - renewal notice continue despite the valid subscription

During the 3rd week of April 2016, I renewed by subscription of the CC and roll merrily until May 20, when I got a screen reviews my subscription was expiring in 7 days.  Immediately the customer chat told me "apologize for the inconvenience this has caused." Follow-up by 'Please allow the team concerned 2 or 3 days to solve and you contact '.

In addition, a supervisor said that he would contact me within 24 hours and make sure that this has been resolved - 3 days later - NOPE.   "Shuaib: we know several climbs, thereby your case was not picked up on the priority." However, I will make sure to personally follow your case and will send a response within 24 hours of monitoring. "So today I talked with another supervisor who said " Sgisele: Yes, I see a note supervisor Shuaib and back the case to the relevant team to work on your case on a note of high priority. " I don't see a note on the case of the team they work with the IT team to get this fixed number on the back. This is the reason why there is delay to get a response from the team. »

It seems that Adobe is more interested in trying to customers of double or triple bill can fix a problem.  Everyone has this problem should be compensated precisely time needed to fix the problem.

These are the only links I can find

Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

- and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

Tags: Adobe

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