CC won't let me not upgrade of a single program to complete!

Help, please.  I want to upgrade a single program to complete to get the discount that expires on 27.  The option "change the regime" does NOT appear on my page.  Simply cancel Plan.  I followed the instructions say it should be available next to the Plane 'Cancel', but it's not.

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

Tags: Adobe

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