CD-ROM drive does not work after installing a new game

Problem with CD-ROM!

Hello, before a few months my cd-rom doesn't work properly, one of these days, I decided to install the new game, and it shows that my cd-rom will not read the disc!
OK, I thought: Maby the cd is damaged in anyway so I'll put another cd to see if the problem persists, I had a new cd empty and rolled on the cd-rom and waited but nothing showed... I searched some tips on this problem and here's what I did:
1. clean the pc with Malwarebytes Anti-Malware and Norton.
2. re-installed CD-ROM drive (HL-DT-ST DVDRAM GT30N)
3 downloaded Fixit and troubleshooted CD with it, it says that the disc was not readable, anyway I know it's readable!
4. download CDCheck and checked the E: pilot, it is what comes out of http://img253.imageshack.us/img253/8175/48433351.jpg

I don't know what to do next, but after trying it, I think it's a hardware problem.
If this can help I am running Windows 7 Home premium x 64 on a laptop.
What can I do to fix this?

Hi Sergio,

I suggest you try the steps in the Microsoft article and check if it helps.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060

Registry warning:

To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Let us know the results.

Tags: Windows

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