Center solutions HP, reboot needed, every time, I have connection to windows, even when the computer restarted.
Hello
I have a desktop HP Pavilion p6-2102edm.
Windows 7 x 64 Home Premium
Around 0:05 AM GMT, errors have occurred. HP Solution Center asked to restart the computer. It was the first time, right now, I thought that's probably maintenance, so I restarted my computer and he returned once again, without ever showing the icon Solution Center HP on my taskbar, just a notification bar to come, needing a reboot. He was stuck in this routine.
Now, after the restart for the fifth time, I get very frustrated and unable to understand the cause of this problem...
The only thing I could get out of it, as as I do as a study of game development is that there is a NullReferenceException thrown, but in addition, I am at a total loss, I hope someone can shed some light on this...
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My Windows application event logs / are evidence of this.
Level: Date: Source: event ID:
Services customer HP WARNING 11/27/2012 01:17 0
The description for event ID Services 0 HP source customer is not found. Either the component that triggers this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event is on another computer, the display information had to be saved with the event.
The following information has been included in the event:
Received unknown service request.
-------------------------------------------------------------------------------------
My of Application and Services/Hewlett-Packard event logs show that.
Level: Date: Source: event ID:
Error 11/27/2012 01:04 HPSF.exe 2000
Error HP ID:-2147467261 at HP. SupportFramework.Utilities.CustomerExperience.HPSASession.AddNavigationProperties)
Message: The object Reference not set to an instance of an object.
StackTrace: At HP. SupportFramework.Utilities.CustomerExperience.HPSASession.AddNavigationProperties)
Source: HP. SupportFramework.Utilities
Name: HPSF.exe
Version: 07.00.01.01
Path: C:\Program Files (x 86) \Hewlett-Packard\HP Support Framework\HPSF.exe
Format:-en-US
RAM: 6124
Use of the RAM:
TargetSite: HP. SupportFramework.HPSFReporting._Property [AddNavigationProperties()]
Kind regards
Tolga Kavi
Hello
I recommend you to download the latest version of the HP Support Assistant software on this site:
http://www.hp.com/go/hpsupportassistant.
Then, uninstall the Add/Remove programs function HPSA and install the latest application that already download you it from the link above.
This should fix the problem for you.
Thank you
Tags: HP Desktops
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