Change greeting call handlers

Unity 3,0000 sr1 - voice mail only

I need to change the standard and closed greetings for two of our callhandlers. I'm following the steps described in the following link:

http://www.Cisco.com/en/us/products/SW/voicesw/ps2237/products_administration_guide_chapter09186a0080118945.html#83569

I'm following the steps under "change call manager greetings by telephone" to access the host. All I get is a fast busy.

I've set up the routing rule according to the doc. I wonder what's missing here? Will there be a separate license req to use this feature? Any idea, pointers would be appreciated.

Thanks in advance.

Sulabh

HI -.

I have included the link Cisco that deals with the requirements on CallManager for complete access to the Cisco Unity administrator (CUGA) greeting. I suspect that the reason why you get fast busy, it's that you do not call coverage on your PBX getting the call to unity in the first place - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a00801543ef.shtml#topic1

Each of your call handlers must also be assigned to a single extension that can be used by admins to access each call handler to make changes. One last thing, if you are an administrator of the unit that has access to the complete system to call managers, interview managers etc, you can modify records of calls Manager using the SAWeb. From there, you can copy directly to drop or paste files wav files into the call handler. ACJS is mainly used by people who do not have full access to the application of the unit, but only have access to managers of appeal that was specifically.

Ginger

Tags: Cisco Support

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