Change the behavior of the fields QD customer portal

When you connect a call via the customer portal interface (/ ServiceManager.aspx? lite) I would easily change the eay work Service and Config point QDs.

I need them to search against the TITLE field, rather than the REF field and to find with all THE Services/CIs rather than with YOUR Service/GCS.

Also on the review screen to call how you reference given on the ground of an Extension field rather than a kernel call Table fields.

Thanks for you help in advance. V9.1.3

Hi Dave,.

We have portal application registration form with field Service QD included. And I made the same decision: it is much more convenient for the search service by its title and not by reference. The behavior can easily be changed by changing the query TABLE SERVICE_QDSearchResults:

[SERVICE_NAME AND s.ASSET_REF LIKE: uSERVICE_NAME]

must be changed to

[SERVICE_NAME AND s.TITLE LIKE: uSERVICE_NAME]

I believe you can change the behavior of field research of Config point QD (check CMDB_QDSearchResults TABLE and ASSET_QDSearchResults TABLEqueries) as well.

To make extension of field reference use the syntax [EXTFLDV_500xxx] ([EXTFLDV_500xxx #EXTPROFILE500yy] for the profile field). Where 500xxx ir SU_FIELD reference number field.

You should be able to add a field to the form review call using the designer.

Regs

Gytis

Tags: VMware

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