Changing the country for details of payment
Hello
I bought Lightroom 2 years and since moved to the France. I want to update my billing information by changing my country of residence, but it won't let me and says I have to contact Customer Service. However, unable to find their number from anywhere. I'm stuck here somehow!
Thanks for all help
Lauriane
Hello
The country store & the Adobe ID, payment details must be same.
For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:
Change the country associated with your Adobe ID
If you wish to contact our support group for assistance, please visit this link: (be sure to connect to adobe.com with your Adobe ID first)
CC_membership-account-payment-support
Tags: Adobe
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The country store & the Adobe ID, payment details must be same.
For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:
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If you wish to contact our support group for assistance, please visit this link: (be sure to connect to adobe.com with your Adobe ID first)
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See http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
Quote from Adobe:
"For tax reasons, it is not possible to change the country associated with an existing Adobe ID"
Surprisingly, when you change the country, you will actually create a new Adobe ID. Kind of weird in these days of the global internet and e-commerce.
Adobe offers a workaround solution in the link above, then you might be able to continue to use the same email address with the new Adobe ID.
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