CISCO RVO42 problems to connect to Internet and continues to give up internet connection

I just bought for a new router in WAN VPN Cisco RV042 Duan (Small Business Series) Firmware version 4.0.08 - tm (released January 14, 2011). 1 WAN is configured to obtain an IP automatically add and 2 WAN is TRP with the username and password provided by our ISP. The two WAN configured for load balancing mode (auto). State of two WAN is connected, but most of the time only adds WAN 1 shows the WAN IP, DNS, etc. While WAN 2 Add sometimes shows WAN IP, DNS, etc, but most of the time 2 WAN is equal to zero all the. When this happened, I click on connect and sometimes it worked, but most of the time he cut it on the connection and everything will go back to zeros.

1 WAN works too, but most of the time he gave up the connection to the ISP. I continue to live lost internet connection.

I don't know what the problem is with my setups, the firmware or the router. Attached are snapshots of the basic configuration of the router.

I'm disappointed because I thought when I bought this router that it can provide me with a more stable connection but after three days of usage, I have more difficulty to connect to the internet and my boss scolded me already. Help, please!

Hello Gary,.

My name is David Aguilar, and I'm a support with Cisco Small Business Support Center Engineer. Sorry you are having these problems. Several things:

First of all, you will want to upgrade to the latest version of the firmware (version 4.1.1.01). It can be found here: http://www.cisco.com/cisco/software/release.html?mdfid=282414010&softwareid=282465789&release=4.1.1.01&relind=AVAILABLE&rellifecycle=&reltype=latest

Second, if you use both WAN interfaces, you will need enable HTTPS protocol binding. If (encrypted) HTTPS traffic is distributed between the two WAN interfaces, it can cause instability when you browse to secure Web sites. To avoid this, you must direct all HTTPS traffic on a specific interface.

To do this, go to system management > Dual WAN and select HTTPS as the service. Enter your LAN range as the IP source address and the 0.0.0.0 - 255.255.255.255 as the address IP of Destination. Simply bind HTTPS to the WAN 1 or 2 WAN.

You can refer to the following screenshot:

If you still have questions, please call us at the 1-866-606-1866. We are open 24/7 and would be happy to help you.

Tags: Cisco Support

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