Clear the window open - cannot close

I've had this computer for almost a year and when I start a blanl white window opens, and you can not close it. He has not created any problems so far... I am trying to remove a program, and he says to close all windows before uninstalling... I have everything I can close, but that only one window open is now cause for not being able to uninstall. Need help please, I don't know what to do...

Hello shana66,

Thanks for posting on the Microsoft answers Forum.

I suggest that you download the Windows Installer Cleanup utility. Click here for a link to download the utility. You can use the utility to remove installation information for programs that were installed by using Windows Installer. Remember that Windows Installer CleanUp Utility does not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall on.

If please reply back and let us know if this helps with your question.

Thank you

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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