Color with HP Photosmart 7510 stripes/bars

A few weeks ago my Photosmart HP 7510 has stopped working properly.

Whenever I try to scan or copy a document, a big black band appears on the scanned image:

The band is always the same, no matter what. He always appears on top of the actual image. The problem occurs when I scan documents on the ADF or I put it directly on the glass.

I have already recalibrated everything, did a hard reset and clean the printer/glass.

I bought the unit about a year ago and used sparodically.

Is there a solution for this problem?

Another independent most likely problem is that there is a constant high frequency buzz when the printer is not in power saving Mode, which is really annoying.

Thanks in advance.

Hello

Unfortunately, no, at this point it indicates a problem with the scanning hardware. I recommend you contact support to see what repair or replacement options are available to you.

Technical support of HP, 1-800-474-6836 in North America. For all other regions click here.

Thanks for your reply.

Tags: HP Printers

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