Colour varies with the type of file

I have an Office Jet Pro 8600, which is about 1.5 years old.  It allows to print PDF files perfectly but JPGs, MS Publisher are distorted in this red appears yellow to orange.  I haven't checked the other types of files.

I cleaned the print head, and finally the diagnosis told to replace the print head.  However, it prints the PDF (and maybe others) just drop off.  Black works very well too.

Do I need a new printer or?

David

My bad.  It wasn't printing the files OK.   The test file, I chose didn't need any magenta ink and so I see no problem.  HP sent me a necessary printing head and fortunately my printer is still under warranty, so everything should be OK within 5-7 business days when the new leader arrives.  My apologies and please ignore all this.  David

My bad.  It was NOT OK for pdf printing.  I got to choose one with no red (magenta), which was what was screwed up in the print head.  With HP cat and they went through it with me.  Need print head is on it way for me.

Sorry for the inconvenience.

David

Tags: HP Printers

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