Commissioning changed update of Yahoo, Aol, and unwanted Gadgets. Cannot access 'my documents' why the invasion?

This is the second time in 2 months.  The background was different and a lot of gadgets appeared on a sidebar that I have never on my desk. When I tried to get on the internet for some answers, I found that my home page had been hijacked by Yahoo.  I never use yahoo or use the stuff from AOL which appears as a separate tab.

For the first time, it happened a few months ago I was denied access to 'my documents' and a few others and left unresolved to regain this access or reason why it happened.

The experience of the first time was scary and I restored my computer to an earlier date.  I then, out of fear, went through a process of verification of all my financial ties and conducted a full credit check to get a piece of mind that this was not a question a change caused by a bug, worm or another predator of the computer.

How can I avoid that this does not happen and how can I regain access to my files that have been saved?

I'm not very high technology so need some simple advice on this issue.

Thanks to all those who can help you

Hello

Welcome to the Microsoft community where you can find the answers related to windows.

This issue could be due to some Virus, I suggest you to start in safe mode with network and then perform a full scan of the system and check if it helps.

See the following Microsoft article to start in safe mode with networking

Start your computer in safe mode: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

Note: Once you start in safe mode with network then check out the following article from Microsoft to perform a full scan of the system.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again, the data files that are infected can be cleaned by removing the file completely, which means that there is a risk of data loss.

I suggest you to see the steps in the following Microsoft article and check if it helps.

Difficulty of hijacked web browser: http://www.microsoft.com/security/pc-security/browser-hijacking.aspx

What is the browser hijacking? http://www.Microsoft.com/security/resources/hijacking-WhatIs.aspx

Internet Explorer Reset: Reset Internet Explorer settings you can reset the security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

We would be more than happy to help you if the steps above did not solve the problem.

Tags: Windows

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