Compaq laptop frozen by disconnecting mode

My computer compaq laptop froze in disconnecting mode.  I learned to restart to put some updates and now it is frozen.  I tried ctrl alt del, but nothing helped.  Can we helpl

Hi Billybobs,

  • You did it all changes before this issue started?

You can try turning off the computer completely now the power button on the computer for 10 seconds. This will completely close the computer.  After the computer turns off completely, try to restart the computer and check if it starts very well and if you have access to the desktop.

Once you are able to boot to the desktop, try to disconnect or turn off the computer again and check if you still face the same problem and after return the result.

I hope this helps. Let us know the results.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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