Compaq Presario CQ60 - 120ES: I tried the method that I said but is not working, black screen completely.

Hello

The method that I explain a message before did not. I tried with a boteable cdrom and usb

but they didn't work as I thought or there may be errors with the steps that I followed.

I'm confused, because it's a new situation for me, he never had a similar situation before.

Please, if you know the solution, or if you know that this kind of problem have no solution only by software,

write me about it.

While I will continue to search for.

Thank you very much and best wishes.

Hi @f4t4pmKbZ,

Please become a member of the HP's Support Forums. I understand that you have a problem with starting the computer. I would like to help you to solve this problem today.

If you have al the troubleshooting of the message passed, the next step will be the call HP to set up the repair.

If still have a warranty, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

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