HP Compaq Presario CQ60-615DX: problems of the screen and the cursor

Hi - I'm not a sophisticated computer user! This problem has been occurring for about a week - intermittently. When I move the screen of my laptop forward or backward - it turns off and I see no longer the desktop icons. It takes awhile to several push and pull to get things working again on the right. Second problem is this: when I use the mouse and place the cursor on the icon to open something - nothing happens. I can not click. I can't even move the mouse to make a reboot - I end up having to press the button and wait until it to power down. When I turn it back on - sometimes it is fine and other, the same thing happens. My battery is exhausted or do I here some real problems? Help would be appreciated. Thanks, LdyBGood

LdyBGood

Welcome to the Community Forum of HP.

You certainly have a hardware problem.

There are threads of connection - small wires that connect the display to the rest of the computer which can be crushed, loose or disconnected.  Damage or disconnect can happen anywhere: from one of the ends of the connection point on the map of the computer where all the components most lies along the son in the hinge area - where the wires could be crushed - at the other end of the wires where they connect to the components in the display screen, antennas, webcam microphone or radio, wireless, or other components.  This damage can occur at any time to any computer age.

It's sad.

If the problem is broken wires, the situation is not hopeless: the good news is that such problem is not generally expensive to correct is not a death knell for a healthy computer.  In other words, it may be useful to have the computer by a qualified professional and trust.

You can call HP, or you can take the computer to the local House of reliable repair.  The problem can usually be quickly diagnosed by a qualifed technician once that he / she can see the computer.

You should, while you can backup your data to an external location.

You should, while you can, save your most sensitive to a second external location data - say a USB key so that you can - if you need it - put these data on another computer while this computer are fixed.

If you have an account of cloud, it is one that you can back up your data.  If you have a SIN - and you know what it is, you can back up your data to that.  If you can afford to buy a small drive external backup of your E-store, you can use it.

Dragon tips

  • If you decide to take your computer to a local store OR if you decide to send your computer for repair, remove your most personal data and critics of the computer.  Do not quibble about "it's hard to do," just get the data on the computer after you are sure it is saved.  Do not give foreigners access to your private data.  If you don't know what you're doing: a friend for you help with backups.
  • Don't be fooled a method of data backup.  A backup is not enough - a backup is like locking the front door of your House and leave the door open.

You can always call HP for help.

Know that you can call HP to organize the computer to send to HP for repair, regardless of the status of the guarantee.  There is an extra charge for the service.  HP will take good care of the computer and will organize the details with you when you call.

Contact telephone support HP - USA-

List of

HP technical support / Customer Service phone numbers - some English Speaking countries

Including the United Kingdom and Europe

Guarantee required - us. and Canada

USA - contact HP / / Self-Help-Email - Chat

Click on the thumbs-up Kudos to say thank you!

And... Click on accept as Solution when my answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: Notebooks

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