Compaq Presario F500 notebook computer Series Warranty Service improvement experience :-(

Earlier Notepad Persario F500 I had stopped working.  There is no video on the computer LCD Panel or external monitor. The laptop turned on, the power LED lights up, but nothing has been seen on the screen. It was out of warranty by one year and I thought it was pretty much dead.  Someone else opened it to see if they could do something with it, but they couldn't.  Early last month, I discovered just by chance that HP had extended the warranty on these books and that my symptoms correspond to what is presented on the following link.

http://support.HP.com/us-en/document/c01480071

I've never heard of this before, so I called HP support and the tech told me that the machine was still under warranty and the symptoms seem to fit the program.  A FedEx box was sent to him for a warranty repair.  An email was sent and a tracking number has been given to the area.  It arrived in two days.  I packed the laptop and sent him to HP.  A tracking number was given to me for this leg of the trip too.  He arrived at HP in two days.  The support that has been given has been updated to show the laptop had arrived and was being looked at by a tech.  So far, I was pleased with the way things were going.

After about two days, the link was updeated and asked me to contact HP and charges of $429 has been issued. I called and customer service told me that service technicians found that the laptop was ben opens and some internal damage had occurred because of this.  Before the warranty work could be done other problems should be fixed.  I refused repair and told them to send it back.  On the rear view I should have started my argument with HP right there.

The reason why the laptop has been opened in the first place was due to the fact that there was a problem and I knew it was out of warranty.  If I knew the warranty enhancement program before any damage could be because the laptop would never had been opened.

The shipping to me was a bit mysterious.  No email or tracking number was never given to me for the return trip.  I called customer service three times and got three different stories on this.

The first time I called customer service told me that the laptop was on his way back to gace me and they me two tracking to get numbers.  After that I tried these figures, it seems that it was for the box that was sent to me originally and the other was the number that was used to ship the laptop with me to HP.

Yesterday I called again.  This time customer service could not find any current record of the laptop.  The representative thought that the laptop was probably still at HP where was the work of security without a damage that has been done when it was opened to the top of the mounting.  He told me to call back on Tuesday for an update.

At this point, I was suspicious.  I decided to call again today.  This time the representative told the labor warranty and that he would be delivered back to me.  They said that an email would be sent to me with a tracking number for the return trip.

Later in the day the phone was actually decreased from home by Fedex.  No warranty work were made.

At this point, I'm very disappointed and confused.  It seems that representatives of clients, that I spoke none really knew what was going on with my laptop 100%.  The fact it was sent to me without an email or a tracking number is very disturbing.

More I think about it more disappointed I am with HP in the handling of this case.  HP knows that laptop has problems and still not would repair mine since it was opened and damaged during this process.  The only reason why he opened was in first place because at the end of material he had and the fact that, as far as I knew, it was out of warranty.

I hope really that someone in the 'food chain' at HP reads this and take history to heart.  Management at HP has to do a better job in such cases.

Thanks for the clarification.  I understand that as well.  It's a shame that the video tape was damaged.  If I only knew the building ahead.  He could go in circles forever.  It's like what came first the chicken or the egg.  It's all water under the bridge now.  The laptop was separated out on ebay and I have two other laptops anyway.

Tags: Notebooks

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