Compaq Pro 3000 MT no video not displayed after upgrade memory

Hello world

I have a HP Compaq Pro 3000 mt p/n: NV569UT #ABA, WIN 7 PRO 32-BIT.

It came with 2 GB 2RX8 PC3-10600U-09-10-B0.

We want to switch to WIN 7 PRO 64 BIT and add 2 GB.
We checked hp newsletter and he says use AT024AA (HP 2 GB PC3-10600 (DDR3-1333) DIMM).

We have memory, installed, turned on the pc, led lights green on pc, but no BIOS HP screen, no video, no beep codes, nothing.

Tested the new memory in another pc (same model), same thing,

Tested in another pc (different model), they work fine.

Looked at more closely to the new memory and I noticed: 2 GB 1RX8 PC3-10600U-09-10-A0.

(physically she has chips on ONE SIDE of the module only; while the original was on TWO SIDES)

Updated the BIOS, tried: same question. Tried in different combinations: same question.

All removed (HDD, DVD-ROM DRIVE of FRONT: same question)

I use the component that HP said I should use, but it does not work.

Does anyone have an idea?

Update:

We have sent to the module 2GB 2Rx8 and that fixed the issue.

Tags: HP Desktops

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