complaint! who do you call?


Unfortunately, I had the exact same problems as you also with the Pavilion I bought in August. I sent it through best buy using my guaranteed twice making now for three distinct problems. Now my speakers and cd player is broken and he keeps making updates with conduit to the Startup Repair failed and I'm unable to use it. I took it once more in the best buy and they said it's a lemon computer, but they cannot replace it because my warranty is through hp not them. The guy gave me the tech support number and was told to get a return authorization code that they wouldn't give me. Once I was talking to a manager who was very rude to off the bat, saying things like "listen here Hun" and telling me "you know nothing" I told him not to call me Hun and that there has been very little professional and rude. He went to talk to me whenever I talked and try to talk me down. Have enough of him not to listen to my problems that I hung up. He went to communicate with me by saying I was in bed and he had best buy on the phone in Plano Texas. First of all, I live in Illinois, so how they know what they told me to do. Then it wouldn't let me speak to tell him I called best buy and wouldn't let me tell him what they say or who it is that I went. Finally, I told you let me speak, please? And he kept you answer NO and have enough I asked her family name or employee number he refused both and got hung up. After all this he tried to call my phone once more! After dealing with enough contempt and harassment I did not. This delicious Manager is named David. Which I intend to report everything and I'm not let this problem with my computer until it gets. I'm a grad student on a full-time and need my computer and after spending hundreds of dollars on this brand new computer, I've been without it for a month already. I don't know how this company is still in business with their crappy computers and the horrible customer service! For my part will never buy from them again and everyone will say that I know what I've been through and how horrible, they are.

Tags: Notebooks

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