Component flow of CUE - scanning HP has encountered a problem and needs to close

I have a HP pro 8500 office jet. I'm unable to use the HP Solution Center to scan an image.  Whenever I click on the "scan picture" button (under the start of an activity) I get the error message

"HP CUE scanning flow component has encountered a problem and needs to close"

The detailed error message (error signature) says "AppName: hpqkygrp.exe AppVer: 12.0.0.173 ModName: msvcr80.dll ModVer: 8.0.50727.6195 Offset: 0008aa0.


I rebooted the computer and the printer - I did the uninstall/reinstall the software and it still does not work.  I can scan with the wizard of microsoft but to scan photos and slides using the HP software.

I use windows XP and the printer is connected to my computer via a USB cable
How can I fix it?

H

Is it seems that the broken link, you can try the link below

http://support.HP.com/us-en/document/c01842836

Please come back if persists it to the question.

-If my answer was helpful please click the star of "Bravo."
If your problem is solved, please click the 'accept as Solution' button--->

Although I work for HP position are of my own

Tags: HP Printers

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