Computer block, the cursor moves, El Capitan software problem?

Hello

I had a problem with a computer that I just bought. It looks and works very well, but occasionally it freezes and only the cursor can still be moved. The only way to turn it off is to unplug the power supply cord through. If I restart it, it works fine, until it happens again (three times in a period of about six hours today). I went to the Apple store and they tested all and any equipment checked OK. I had just erased the disc and then reinstalled El Capitan, but it happened even before I did. There is no other software on the disk, only El Capitan. The computer has a unique key of 4 GB, and I was wondering if maybe that could be the reason, that it should simply have more RAM and two identical sticks together?

The last time I was on the Apple store, there is no newspaper on the computer because I had erased the disc, but now it should be, so I guess I'll be back to see if they can find anything.  During this time, is that what someone had this problem? The 'genius' last time said he believed it was probably a software problem, in which case it will take El Capitan, or at least of Safari, which is what I used whenever this happens. When I erased the disc, I deleted the version back from the drive, do not know if the top would have been better, or if it could make a difference. In addition, it often happened when I was on a site as a banking site, that may take more effort to load.

Specifications are: iMac, G3 mid-2010, processor, 4 GB of memory (single stick of Crucial), El Capitan running.

Download, install and run Etrecheck.

Etrecheck was developed as a simple tool for Mac diagnostic report by a regular user of the forum of Apple in charge and the technical support employee named Etresoft. Etrecheck is a small discreet soft that compiles a snapshot of your system Mac hardware and software installed.

It is a free application that has been honestly created to aid in the diagnosis of problems with Mac running the latest versions of Mac OS X.

It is not a malware and can be downloaded and then installed on your Mac.

http://www.etresoft.com/etrecheck

Copy/paste and publish his report here in another thread to answer so that we have a complete profile of the material of your Mac and installed the software so that we can all help with your Mac performance problems.

Thank you.

Tags: Mac

Similar Questions

  • Screen is scrolling down repeatedly and the cursor moves on its own.

    The cursor is rolling along of type I.m

    You do not give much information about what is really happening, but the first two points to check are the mouse and the keyboard, before looking for other hardware or software problems.

    If you have another mouse and keyboard available, you can try reverse the two and restart the computer to see if the problem persists.  If not a little more information would be needed before I could give advice on the best way to solve the problem.

    You're talking about the screen, scroll down and the cursor moving without the mouse - these are two separate actions.

    He is not anywhere on the screen do scroll down unless you have a running program - this scrolling happens with all programs that could scroll, or simply with a certain program?

    The cursor moves randomly or according to a specific orientation?  The cursor move around all the time or only in certain programs?

    These problems occur all the time, or only when you do something, like click with the mouse or use the scroll wheel?

  • When you type in Firefox, the cursor moves to the left while everything is written backwards.

    Recently, whenever I try to type so that Firefox 9.01, the cursor moves to the left while everything is written backwards. I can normally type into a word document to have done with it and cut and pasted in this message. I use Windows XP. I closed Firefox and restarted my computer twice with no success to solve this problem.

    Maybe this recent thread on the issue even helps.

  • Lenovo s g80 touchpad does not (far left, to be more precise on the thick part of 5 cm), the cursor moves sometimes

    A part of the my s g80 lenovo touchpad does not (far left, to be more precise on the thick part of 5 cm), the cursor moves sometimes, bought this tour only 2 weeks before. I use especially the usb mouse, so never experienced this problem before, I do not know if it is still there since I bought. I contacted lenovo saying this problem, they asked to reinstall the driver for the touchpad from the link given, the problem persists and they claimed his driver with w7 incompatibility and reinstall the operating system? Please say a solution for this problem, I can't change the os now :(

    Lenovo/support forums is the place to ask, its their software/driver.

    Unless of course you make the mistake of using windows update for drivers, if so try to make back the driver, or reinstall on the Lenovo support site

  • To Word on MacBook Pro photo collage, photo is not displayed, but the cursor moves to the bottom of the page. Tried rebooting already

    I try to copy and paste a picture of Word on a MacBook Pro, but it does not show. The cursor moves to the right distance to the bottom of the page and by positioning the mouse on the space shows that it is there, just invisible. I tried to reboot twice.

    Thanks for any help!

    It is the forum Pages.

    Have you tried Microsoft Word for Mac forum?

    Peter

  • Satellite Pro A300 - the cursor moves continuously when connected an external mouse

    Hello

    I have a Satellite Pro A300. When I connect a mouse directly by USB the cursor moves constantly. I also have a mouse attached via a docking station, Toshiba and that works perfectly.

    It doesn't matter what USB port I use or if the laptop is connected to the docking station or not, or if it works on AC or on battery power.

    I thought it was the mouse that was the problem, so I went and bought a new one but the problem persists.

    Actually, while I wrote this post, he has stopped doing that and then started! Very frustrating.

    Can anyone help?

    Thank you

    Susib

    Hello

    How about, the touchpad is the slider moves and jumps using the touchpad?
    Try to disable the touchpad while using the USB mouse control if you can notice a difference

    What about BIOS?
    You have the latest version installed?
    Check it!

  • Halo 2:When I use my mouse on the line, the cursor movement is very slow and jerky.

    original title: halo 2

    Hello... Just installed Halo 2 on my Windows 7, 64-bit desktop.  I have all the latest drivers. All other games work fine.

    When I use my mouse on the line, the cursor movement is very slow and jerky. Unplayable.

    I was looking for a patch for the game or suggestion on how to correct adjust them.  I tried the option in game of adjustment of moving the mouse, but it did not help.

    Suggestions please...

    ----------------

  • I have a statioery box that appears in the cenbter of my screen. Cannot close - the cursor moves UNDER it. How can I get rid of him?

    I have a box of stationery that opens in the center of my screen.  Cannot close - the cursor moves UNDER it. How can I get rid of him?

    Hello

    1. when exactly you get the pop up?

    2. What is the pop up to say?

    Additional information on the issue so that we can better help you.

  • in my laptop, the cursor moves automatically

    In my laptop, I use an external mouse (without him), the cursor moves automatically to the position left more whenever I typed anything in any program. I use mouse microsoft 200 optical. I scanned for virus problem with my NORTON 360 and it does not have any solution performance. Help

    Hey pmani,

    The below knowledge base article has many suggestions for your question. Please follow the suggestions to solve this problem.

    Troubleshoot a wireless mouse that does not correctly
    http://support.Microsoft.com/kb/321122

    Kind regards

    Shinmila H - Microsoft Support

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • The cursor moves in the opposite direction

    Original title: "slider issue"

    about 40% of the time after the start of my laptop, the cursor moves in the opposite direction. If I restart, it usually solves the problem, but sometimes I have to restart 2-3 times... I only use the touchpad and doesn't it have never get tired with a mouse... ideas?

    Cheers, fileeep!

    Tell me everything said on adapter #3 and adapter #6 - What are they, what error messages they say exactly?  These devices work, or if you have problems with them (one of them is the mouse)?  Error 31 means he cannot load device drivers which means that there is something wrong with the drivers or the device is not compatible with this version of Vista or another component on your system (very hard to tell from a distance).  You should always download and install the new drivers, firmware and for two devices having problems (not just drivers - it may be more necessary) just to be sure, that you are not corrupt.  We need to solve the problems with these devices, because I suspect that it is at the origin of this problem.

    If this does not work, we will need to make a complete diagnosis of the entire system.

    Good luck!

    P.S. Please do the test with the mouse - that will tell us a lot.

    Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Page zoom, the cursor moves by itself

    Windows 7 Pro - Office Sony - Pages zoom back, the cursor moves by itself, touch keyboard happens by itself

    Is - this mouse or virus problem

    Hello

    Well well its relatively easy to check for a virus infection or malware. Download, install and run then all three of these applications:

    Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html .

    SuperAntiSpyware: http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html .

    Avast Antivirus: http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html .

    Let me know if this solve the problem for you.

    Kind regards

    BearPup

  • The cursor moves erratically while I'm typing

    With Windows 7, the cursor moves while I type in email, Word ais nd th same ias (this is an example of my problem).  Even as I typed this, thersor cu

    the cursor jumps back to this line and the line above.  Very frustrating!    Problem is in Windows 7 to purchase; correction was made when I bought in January 2010.

    Have reconstitute last month and the problem reappeared.  Can't seem to fix. ;

    This unit has a cushion of tack Synaptics, and there is a setting in the drivers called "Palm Check" or something similar. Check it tells, basically, the touch pad to try to detect when it is your Palm (in typiing) compared to a finger.

  • cannot restart the computer after the installation of el capitan 10.11.3

    After installing el capitan 10.11.3 on my iMac intel with lyon, my screen is gray and I can't restart.  I lost the free memory.  Help!

    Please take each of these steps that you have not already tried it. Some of them are not applicable to your model or your situation. Stop when the problem is resolved.

    To restart a computer is not responding, press and hold the power button for a few seconds until the unit turns off, then release, wait a few seconds and press again briefly.

    Step 1

    The first step to respond to a startup failure is to secure data. If you want to keep the contents of the boot drive and you have not already at least a current backup, you should try to back up now, before we do anything else. It may or may not be possible. If you don't care the data changed since the last backup, you can skip this step.

    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to store backup data.

    a. starting the partition recovery or an hour Local Machine backup volume (button option key at startup). When the OS X Utilities appears, launch disk utility and follow the instructions in this support articleto the title of the "Instructions for the backup on an external hard drive via disk utility". The article refers to the start of a DVD, but the recovery mode procedure is the same. You don't need a DVD if you use OS X 10.7 or higher.

    (b) If step 1 fails due to disk errors, and no other Mac is available, then you may be able to save some of your files by copying them in the Finder. If you already have an external hard drive with OS X installed, the start of it. Otherwise, if you have access to the Internet, follow the instructions on this page to prepare the external hard drive and install OS X on it. You will use the installation program of recovery, rather than download it from the App Store.

    c. If you have access to a Mac, and it work and have both the non-working Mac FireWire ports or stroke, start the Mac non-working in target disk mode. Work Mac to copy the data to another drive. This technique will not work with USB, Ethernet, Wi - Fi or Bluetooth.

    d. If the internal drive of the non-working Mac is replaceable by the user, remove it and climb into a docking station that is pregnant or an external drive. Use another Mac to copy the data.

    Step 2

    If you have booted from an external drive, make sure that the internal boot volume is selected in the pane of the system preferences Startup disk.

    Start in safe mode. Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. If you do not see the words "Safe Boot" in the start screen, you did not start in safe mode. Ask for additional instructions.

    Safe mode is much slower to boot and run as normal, and some things don't work at all, including the networks without wire on some Macs.

    The login screen is displayed even if you normally connect automatically. You must know the password for the connection to connect. If you have forgotten the password, you will have to reset it before you begin.

    If the startup progress bar gets stuck for more than a few minutes, or the system stops automatically when the progress bar appears, the boot volume is corrupted and the player is probably defective. In this case, go to step 9. If you have another problem with the player, replace it immediately.

    If you can start and log in in safe mode, empty the trash and then open the window of info on the boot volume ("Macintosh HD", unless you have given it a different name.) Make sure you have at least 9 GB of space available, as shown in the window. If you do not, copy as many files as necessary on another volume (not another folder on the same volume) and delete the originals. Deletion is not complete until you empty the trash again. This, until the space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)

    If the boot process hangs again, the problem is probably caused by third-party software you have installed. Ask for additional instructions.

    Step 3

    If the startup process stops at a gray screen together with a mobile cursor, then the logon dialog box may be active but not visible because of a bug. You may be able to connect by using the arrow keys or the cursor to select the password field and type your password as usual.

    Step 4

    Case of failure of step 3, the boot volume can be complete. If you saw previously implemented guard space drive is low, it is certainly the case. You might be able to start in safe mode , even if you cannot boot normally. Otherwise, boot from an external hard drive, or well technology for step 1b, 1 c or 1 d allows to mount the internal drive and delete some files. According to the documentation from Apple, you need at least 9 GB of free space on the boot (as shown in the Infolog) for normal operation volume.

    Step 5

    If a Mac desktop (without the built-in keyboard) crashes on a gray screen together with a mobile cursor, the keyboard may not be recognized. Hold down the button on the side of a wireless Apple keyboard to make it discoverable. If need be, replace or recharge the batteries. If you use a USB keyboard connected to a hub, connect it to a built-in port.

    Step 6

    Sometimes, a startup failure can be solved by resetting the NVRAM.

    Step 7

    If there is an integrated optical drive, a disk may be stuck in there. Follow these instructions to remove it.

    Step 8

    Press and hold the power button until the unit turns off. Disconnect all devices wired except those needed to start and remove all aftermarket expansion cards. Use another keyboard and/or mouse, if these devices are wired. If you can start now, one of the devices that you disconnected, or a combination of both, the origin of the problem. Discover that it is a process of elimination.

    Step 9

    Launch the utility disk in recovery mode (see step 1). Select the boot volume, and then run the repair disk. If problems are found, repeat until that clear. If disk utility reports that the volume is not repairable, the drive is defective and must be replaced. You can choose to tolerate such malfunction in the reader's life. In this case, delete the volume and restore it from a backup. If the same thing happens again, replace the drive immediately.

    It is one of the rare situations where you must also run repair permissions, ignoring the erroneous warnings, that it can produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.

    Step 10

    If the boot device is an aftermarket SSD, it may have an update and/or a forced "garbage collection". Instructions how to do this with a Crucial SSD of brand have been posted here. Some of these instructions may apply to other brands of SSDS, but you should check with the technical support of the provider.

    Step 11

    Reinstall the OS. If the Mac has upgraded an earlier version of Mac OS X, you need the Apple ID and password used to upgrade.

    Step 12

    Do as in step 11, but this time clear the disk utility boot volume before installing. The system should restart automatically in the installation wizard. Follow the prompts to transfer data from one Time Machine or another backup.

    Step 13

    This step applies only to models that have a battery logic-board ("PRAM"): all of the Mac Pro, MacBook with a removable main battery and a few others (models not updated). A flat battery logic-board may cause a boot failure. In general the failure will be preceded by the loss of the system and boot disk clock settings. Refer to the user manual for replacement instructions. You may need to take the machine to a provider of services to have to replace the battery.

    Step 14

    If you get this far, you probably deal a hardware failure. An appointment of 'Genius' to an Apple Store, or select another authorized service provider.

  • the cursor moves randomly

    When typing in word or e-mail cursor moves randomly to complicate typing. No tablet. Restore points did not help. Is it a hardware problem or software? Remove the battery did not help nor changes of parameters. Are there any simple .

    Hello JohnBevan,

    I suggest to try to plug a USB mouse and disable the touchpad to see if this problem is still happening.  If this happens then I suggest reinstalling the driver for the touchpad.  You can visit the website of your computer manufacturer for the latest drivers and updates.

    Thank you

  • The cursor moves when I type

    Original title: cursor problem
    When the cursor of the hit goes and makes me angry. I am very troubled by this question. due tho it takes me too long to type a single paragraph. Please find me a solution.

    looking forward to hearing from you soon.
    Deepak

    Hi deepak,

    This is almost always caused by accidentally touching the touchpad on a laptop (I guess that's what we deal here).  It happened to me and I found it quite boring (and it took me a while to diagnose).  Test by typing in a very uncomfortable position with hands almost vertically above the keyboard and absolutely and definitely by far come the touchpad.  If the problem goes away, this is the cause, and there are several possible solutions.

    First go to start / Control Panel / mouse and see if there are any parameters to set the sensitivity of the touchpad.  If so, set it so that it requires a much more difficult to work - key then maybe your key light that you type will not cause the cursor to move.

    Go to your computer manufacturer's website and update your touchpad driver (you must also update the firmware or software) to those most recent appropriate for your operating system provided on the website (even if it seems that it is the same thing) for your laptop model and your computer.  If there is an update for the keyboard as well, install for just to rule out it as a cause.

    Once done, go to start / Control Panel / mouse and check the settings. There may be one to set the sensitivity of the touchpad, so it takes more strength to activate and this can help - which is also good he'll get without turning off completely (and then you need a mouse). In my case, a Dell, I could not pay enough and ended up finding a laser wireless mouse and turned off the touchpad to solve the problem. I don't plan on using the mouse at all (and in fact, find it more convenient, because I never liked the touchpad in the first place).

    If this does not work, you have a mouse, you can use instead of the touchpad (and the option to disable the touchpad when using the mouse) to test if that solves the problem?  If so, then the problem is almost certainly the touchpad and the procedures above are pretty good your options.  If this does not work, then you have a keyboard, you can plug in and use instead of the keyboard of the laptop?  If so, try and see if it makes a difference.  If so, you will need to be replaced the laptop keyboard or use the separate keyboard.

    If none of the works above, try a boot minimum http://support.microsoft.com/kb/929135.  If the problem goes away then it's just a matter of tracking down the culprit at the origin of the problem.   Follow the procedures described in the article.  Once found, remove, delete, disable or uninstall.  Once remember to put Vista in normal status, as described in the procedures. If the problem occurs in clean mode then just restore the system to normal and reboot - this solution will not work.

    Start in safe mode with network and see if the problem is here.  A result allows us to narrow down the search for the cause.

    I hope this helps.

    Good luck!

Maybe you are looking for

  • Less than 5% of battery, MacBook is unusable...

    I have a MacBook Pro 13 "2015 and I'm having a problem where if the battery drops to 5% the laptop starts to lag and do a lot of stuttering... I can't even watch a video on YouTube, it's unusable... I think the laptop is downclock just the CPU, so it

  • Unable to send email after 38.1.0 update. By clicking 'Send' is nothing.

    After the 38.1.0, I can't send emails. When I click on the 'send' button, nothing happens. No errors, NOTHING. Research into the problems of other people on the MozillaZine forums, I disabled the lightning and done what I can to get rid of blocking v

  • Discover a rio - c max

    I have a c being performance-Rio 9014 (running the code downloaded by a value OR added reseller), however my version of MAX is unable to discover the Rio - c on the local network.  Even when I try to add the address of C - rio and C - rio is connecte

  • "Is it possible to move the date and in the plateau of the Start button?

    I keep the tasbar hidden on the left side of the screen. The time and date are down and I would like to have them next to the 'Start' button at the top. Is this possible? I would also like to know how to create and add sound events in Windows. Is thi

  • Strategies for system administrator prevents the installation of spell check software

    I am installing a French (antidote) spelling checker and the message I get is: the system administrator policies preventing the installation of this software. I am the only person who uses this computer and I need to change the settings to control my