computer crash and my mouse

I stopped using IE because it could freeze or stop responding, went to Google chrome and now my computer freezes and the mouse (wireless) does work if I jump on the buttons. Y at - it something I am doing wrong? no virus

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem
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Hi SandyB54

When you say the computer crashes, what happens exactly? Do you get any error messages? What happens when you use IE?

Your IE freezes up, the computer hangs when you use Google chrome and you also have problems with wireless mouse. These questions began at the same time? Did you change to the computer?

Try these steps and see if it helps you solve your problem.

1. for the question of Internet Explorer, we can Optimize Internet Explorer and check.

2. for the issue of Google Chrome, you can uninstall and reinstall and check if it helps. Alternatively, you can visit this Article for assistance. Help with a computer Crash.

3. for the issue of the wireless mouse, you can consult this Article. KB321122

After back and let us know if it helped to solve your problem.

Thank you and best regards,

R uma - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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