Computer crashed need other modules

My laptop Vista Homebasic exploded today and when I turned it on it came with a screen to start Recovery repair.  When I did this it came with the screen another user enter the user name and password.  There is no other user on this computer and I can't ignore that to get to any menu or whatever it is the only thing that is there is the sign of other wear what can I do?

Hello

Manufacturer recovery utilities are very different, they are not as simple as the standard installation. You will need to consult the manufacturer of the laptop to get answers on their recovery software works.

Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

Tags: Windows

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