Computer doesn't see Sony DCR-HC96 camcorder connected by USB

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  Hello Roberta,.

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  all of a sudden... my computer does not see the things I plug into the usb ports on the front of the computer...?

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  Hi KK Waddell.

  Thanks for posting in the Microsoft Community.

  I understand that you face the issue with the USB port does not work when you embedded on the front of the computer.

  Before you start the troubleshooting steps, I need the information required.

  1 did you changes to the computer?

  2 did you receive an error message?

  I suggest you to check with the other USB port.

  I suggest you to see the links and check.

  USB port may stop working after you remove or insert a USB device

  http://support.Microsoft.com/kb/817900

  Advanced troubleshooting tips for General USB for Windows XP problems

  http://support.Microsoft.com/kb/310575

  One or more USB devices may not work when you start your Windows XP-based computer

  http://support.Microsoft.com/?kbid=885624

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• How can I connect a Sony DCR-HC21 camcorder to the computer from Windows XP to download / burn to DVD

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  What happens when you connect the device to the computer?
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  http://www.myvideoproblems.com/ProblemPages/CannotCapture.htm

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  You are right; It is not Windows 7 compatible.

  Here is the information from Microsoft on this material.

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  Get desperate - have spent days on this skin.

  You have an analog source and a system that recognizes digital.

  If you happen also has a DV camera... the following articles may be the answer.

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• Sony dcr-hc35e Windows 7 by usb connection

  Is it possible to connect a sony dcr-hc35e to a computer running windows 7 via USB?

  I could do it on my old XP computer but when I plug it into my new Windows 7 computer, it does not recognize the camera.

  Please help, I have several hours of footage of my little girl to download.

  You will need to check with Sony to see if they have Windows 7 drivers for your camera because Windows 7 does not automatically detect it.

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  Hi Americanrussian,

  Welcome to the Microsoft Answers site!

  1. do you receive any error when connecting the camera?

  2. the cable works well?

  Method 1

  You can try to uninstall and reinstall the USB driver and see if it helps.

  1. connect the camera to the computer with the USB cable.

  2. turn on the camera.

  3. open the Device Manager:
  Click the Start button, in the start search box, type devmgmt.msc and press ENTER.

  4. in the window Device Manager, to the left of Bus USB controllers, click the PLUS (+) symbol.

  5. under Bus USB controllers, right-click USB mass storage device or right on your Panasonic camera to display the menu drop down.

  6. in the drop down menu, click on uninstall or remove.

  7. in the dialog box confirm the device removal, click the OK button.

  8 restart the computer.

  NOTE: After the reboot, the computer should recognize the connection of the camera and start to reinstall the USB driver.

  Method 2

  This problem occurs if the camera uses the standard Microsoft Windows Image Acquisition (WIA) to transfer the photos to the computer. Windows Vista and Windows XP SP2 use the standard of WPD (Windows Mobile) devices instead of the standard WIA to import pictures and videos. The WPD standard supports many features and options of connectivity of the devices.

  To resolve this problem, set the device to use the PTP (Picture Transfer) protocol standard instead of the WIA standard. For more information about how to configure the camera to use the PTP standard, see the manual of the owner for the camera. Or, visit the website of the manufacturer of the camera.

  ALSO TRY CONNECTING TO ANOTHER USB PORT

  A digital camera is not recognized in Windows Vista or Windows XP
  http://support.Microsoft.com/kb/927836

  Try these steps and let us know the answer.

  Kind regards
  Bindu S - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think

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