Computer sees NO Canon Vixia HG20 camcorder connected by USB

My computer was custom built with Vista Home Premium. When I connect my camcorder via the USB port, the computer tries to pick up the pilot, but fails. When I go to my computer - the camera does not appear here. After about 2 hours with Canon helpdesk and try everything in their book, we determined that the device itself works correctly, it's just for some reason it is not recognized by Vista.
I also borrowed laptop from a friend to see if it will work there, and he did. The camera has been recognized as soon as it was pluged. This laptop was not made to measure, so my inclination is that the problem is with my computer.

Any ideas as to why a computer with Vista installed by the manufacturer (e.g. Dell) will recognize the camera, but a computer with Vista certified software bought through eCost, cannot see the camera...

Thank you

Hi Americanrussian,

Welcome to the Microsoft Answers site!

1. do you receive any error when connecting the camera?

2. the cable works well?

Method 1

You can try to uninstall and reinstall the USB driver and see if it helps.

1. connect the camera to the computer with the USB cable.

2. turn on the camera.

3. open the Device Manager:
Click the Start button, in the start search box, type devmgmt.msc and press ENTER.

4. in the window Device Manager, to the left of Bus USB controllers, click the PLUS (+) symbol.

5. under Bus USB controllers, right-click USB mass storage device or right on your Panasonic camera to display the menu drop down.

6. in the drop down menu, click on uninstall or remove.

7. in the dialog box confirm the device removal, click the OK button.

8 restart the computer.

NOTE: After the reboot, the computer should recognize the connection of the camera and start to reinstall the USB driver.

Method 2

This problem occurs if the camera uses the standard Microsoft Windows Image Acquisition (WIA) to transfer the photos to the computer. Windows Vista and Windows XP SP2 use the standard of WPD (Windows Mobile) devices instead of the standard WIA to import pictures and videos. The WPD standard supports many features and options of connectivity of the devices.

To resolve this problem, set the device to use the PTP (Picture Transfer) protocol standard instead of the WIA standard. For more information about how to configure the camera to use the PTP standard, see the manual of the owner for the camera. Or, visit the website of the manufacturer of the camera.

ALSO TRY CONNECTING TO ANOTHER USB PORT

A digital camera is not recognized in Windows Vista or Windows XP
http://support.Microsoft.com/kb/927836

Try these steps and let us know the answer.

Kind regards
Bindu S - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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