Computer hangs when you try to watch live TV through windows media centre__

Computer hangs when you try to watch live TV via windows media Center
 
 
 
Signature of the problem:
Problem event name: BlueScreen
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
More information about the problem:
BCCode: a
BCP1: FFFFFA600C193FF8
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000233499E
OS version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files helping to describe the problem:
C:\Windows\Minidump\Mini112509-01.dmp
C:\Users\user\AppData\Local\Temp\WER-132569-0.SysData.XML
C:\Users\user\AppData\Local\Temp\WERCC53.tmp.version.txt
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Hi Eddie Hunt

Welcome to the Microsoft Answers Forum!

I suggest you try this method and check if it is helpful

Method 1:

Start your computer in a clean boot and check what third-party software or program is at the origin of the problem. To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to run check and clean boot if you have the problem.

i. Click Start, type msconfig in the search box and press ENTER.

II. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

III. in the general tab, click Selective startup.

IV. under Selective startup, clear the check box load startup items.

v. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

VI. click OK.

VII. When you are prompted, click on restart.

VIII. after the computer starts, check if the problem is resolved.

If the problem is solved, check what third-party software or program is at the origin of the problem, referring to the link given below:

Clean boot

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

i. Click Start, type msconfig.exe in the start search box and press ENTER.

II. If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

III. on the general tab, click the Normal startup option and then click OK.

IV. When you are prompted to restart the computer, click on restart.

Method 2:

Install the latest codec package and check if that helps, link below will help you with the same:

http://www.Microsoft.com/downloads/details.aspx?FamilyId=06fcaab7-DCC9-466B-b0c4-04db144bb601&displaylang=en

Method 3:

Update the graphics card. Steps to update the graphics card:

i. click on start, type devmgmt.msc and then on enter.

II. develop the graphics card and right click on the sub element and click on update driver.

Link for reference: problems with watching TV on your computer

Thank you, and in what concerns:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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