Error when you try to play the downloaded tracks: Windows Media Player cannot play the file. The player might not support the file type or does not support the codec used to compress the file.

Windows Media Player cannot play the file. The player might not support the file type or does not support the codec used to compress the file. (((PLEASE HELP)))

I understand that this has been a matter of repetition and I made the suggestions listed and nothing works. This just started happening, although downloading songs, and once they are finished I'm not able to play them with Windows Media Player. The initial message indicates that the file has an extension that is not recognized by Windows Media Player.


I have a Dell Inspiron Laptop with Windows Vista Home. Any suggestions? What should I chahnge how I download and save music?

Hey Taylor09,

You may find that you are getting this message in Windows Media Player due to one of the following reasons.

a. you try to play a file that is not supported by the player.

b. you are trying to play a file that the player does not support, but the file was compressed by using a codec that is not supported by the player.

Step 1:

Confirm that you are trying to play a supported file type. The following article lists the types of files (formats) supported by Windows Media Player.

Information on the types of media files that supports Windows Media Player

Note that if you tried to play the file type is included in this table, the file might have been encoded with a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

Step 2:

Download the necessary codec to play the file.

For more information of Codec, see: Codecs: frequently asked questions

Kind regards

Shinmila H - Microsoft Support

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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