computer loads but crashes when you try to play netflix

whenever I try to play a movie from netflix, my computer stops and go to a blue screen that says windows shut down and checking the bios and the occultation

Hi Corey,.

Thanks for posting your query in Microsoft Community.

I understand from the description of the issue that you are having problems with Netflix online video playback. I'll be happy to help you with this problem.

(1) what browser you use to play Netflix movies?

(2) what is the exact error message / full blue screen?

(3) have you made changes on the computer before this problem?

Method 1:

Step 1: I suggest you to start in safe mode with networking and see if it helps.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

If the issue is not persistent, then follow the article to find the cause of the same thing.

Step 2:

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: After the troubleshooting steps, see the link to start to set up the computer in normal clean startup mode.

Method 2: If the issue is only with Internet Explorer, I also suggest you to run the Microsoft FIXIT and check if that helps.

Playing video files crashes or blocking Internet Explorer - Windows

http://support.Microsoft.com/mats/video_freezes_or_crashes/

Method 3: I also suggest you to follow the steps from the link and check the status of the issue.

The video problems when you use Internet Explorer

http://support.Microsoft.com/kb/2532294

I hope this helps. Try the above steps and get back to us for more assistance and with the requested details, if the problem is not resolved.

Tags: Windows

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