My BDP-S3100 crashes when you try to load Netflix.

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  When starting, my windows xp hangs or crashes when you try to load 'personal settings '. I can't do something, but stop once again on commissioning, she repeats the same actions. What now? Thank you

  Hello

  Disconnect all external devices from the computer and try to restart the computer and check what is happening.

   

  Step 1:

  Try to boot to the desktop in safe mode and check what is happening. Only basic files and drivers needed to run Windows are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic as possible cause device drivers. To start in safe mode follow the link.

  http://support.Microsoft.com/kb/315222

  Step 2:

  If you are able to boot to the desktop in Mode safe, it means that the third-party application prevents the computer from starting in normal mode. To check you can configure the computer to clean start State and then try to boot into normal mode and check what is happening. To set up its own start-up follow the link below.

  http://support.Microsoft.com/kb/310353

  If the problem does not continues when the computer is in the clean start State follow the steps listed to identify which application is causing the problem.

  Note: When you are finished troubleshooting, follow step 7 article to start on normal startup.

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Adobe Premiere elements 12 will be not open. Crashes when you try to load 'importer quick time. "

  I have windows. I tried to uninstall and reinstall. As I said in the title, it tries to open but crashes when you try to load 'importer quick time. " Help, please!

  the link you show the locations of preference files so you can delete/rename them without having to open the program.

• computer loads but crashes when you try to play netflix

  whenever I try to play a movie from netflix, my computer stops and go to a blue screen that says windows shut down and checking the bios and the occultation

  Hi Corey,.

  Thanks for posting your query in Microsoft Community.

  I understand from the description of the issue that you are having problems with Netflix online video playback. I'll be happy to help you with this problem.

  (1) what browser you use to play Netflix movies?

  (2) what is the exact error message / full blue screen?

  (3) have you made changes on the computer before this problem?

  Method 1:

  Step 1: I suggest you to start in safe mode with networking and see if it helps.

  A description of the options to start in Windows XP Mode

  http://support.Microsoft.com/kb/315222

  If the issue is not persistent, then follow the article to find the cause of the same thing.

  Step 2:

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note: After the troubleshooting steps, see the link to start to set up the computer in normal clean startup mode.

  Method 2: If the issue is only with Internet Explorer, I also suggest you to run the Microsoft FIXIT and check if that helps.

  Playing video files crashes or blocking Internet Explorer - Windows

  http://support.Microsoft.com/mats/video_freezes_or_crashes/

  Method 3: I also suggest you to follow the steps from the link and check the status of the issue.

  The video problems when you use Internet Explorer

  http://support.Microsoft.com/kb/2532294

  I hope this helps. Try the above steps and get back to us for more assistance and with the requested details, if the problem is not resolved.

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