My BDP-S3100 crashes when you try to load Netflix.

Player BDP-S3100 crashes when you try to load Netflix.  It gets stuck on the red logo screen.  While the loading bar continues to move as it loads, it never advances to the Netflix menu.  By pressing the back, home, or any other button does nothing.  Physically pressing the power button on the player does nothing.  The only way to resolve the issue is to unplug the drive completely.  All other app works very well and no internet connection is down.  Any help would be appreciated.

Hi lcornell!

Please make sure that the Blu - ray software is up-to-date. Click on this link to check the latest firmware of the device.  

Don't initialize any personal information.

1. on the remote, press the HOME button.
2. go to settings.
3. under settings, select Reset.
4 reset, select initialize personal information.
5. check if the Internet videos are back.

If the problem persists after performing the above steps, try resetting the player to factory default settings.

A Factory Reset.
1. to support the remote control, press the Home button.
2. go to settings.
3. under settings, select Reset.
4 4 remise back to zero, select Reset to Factory Default Settings.
5. Select all settings.
6. If the drive turns off after the reset, just turn it on and the Easy Setup appears on the screen. But if the player does not go out only to return to the Setup Menu then go to Easy Setup. Just follow the guests on the screen to complete the initial installation of the player.
7. check if the problem is resolved.

If my post answered your question, please mark it as "accept as a Solution.

Tags: Sony Products

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