Computer showing less ram than supposed to have

Hello

I have a problem with my Windows 7 Home Premium 32 bit PC. When I bought it, it says 2 GB of ram installed on the box. When I checked on the computer, it says 1 GB of ram and 893 MB of available space.
Help, please!
Concerning

Go to crucial.com... http://www.crucial.com/index.aspx

and click on the scan of the system. This will tell you what memory is installed, how many, what size...

If it shows just 1 GB, remove the cover to get in memory to check that there is only one. If there is, Windows correctly reports memory.

If it has 2 1 GB modules, remove the memory, reinstall the two modules and run the test again. If Windows displays always 1 GB, modules went west.

Try each module in turn, and then place the module broken on the side.

If your machine is still under warranty, contact the manufacturer and do know a module of memory has failed. If the warranty is over, replace the module memory...

Laptops should have the supply cable and the battery removed before removing the memory modules...

Tags: Windows

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