Computer will display the text but not the graphics

I have a computer that is running Windows 7 Pro 64 bit that will display the text, but will not be graphic print (what I get is several pages of garbled text and what looks like Morse code).

The problem is the same with a HP Officejet Pro 6230 or an Officejet Pro 8100.

The problem occurs if I am connected with a domain users account or the local administrator account.

The problem occurs using the re-discovery of HP network port monitor or the standard TCP/IP port.

Two other computers connected to the printer and also running Windows 7 Pro 64 bit, you do not have the problem.

HP printing and doctor Scan didn't find any problem and is not the problem of printer Microsoft Fixit fix anything.

I will try to assign another driver by following the instructions at:

http://h30434.www3.HP.com/T5/printer-all-in-one-software-drivers/how-to-assign-alternate-print-drivers-in-different-versions/TD-p/1957011

but I do not know what driver to use.

This Technet article:

http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx

suggests that a third-party port monitor may be to blame. I tried to remove the rediscovery of HP Network Monitor, but I get an error and I can't remove it. As far as I can tell, this is the third port only installed on the computer monitor.

I have searched this forum, but could not find a similar problem that has a solution.

What other information should I provide?

Thank you!

Jeffrey Pike

Groton public library

ELSA:

Further investigation of this issue today, I learned that probably, printing problems don't were not due to the computer or printer, but a bad pass that the computer is plugged into. I ordered a new switch, and I hope that it will be the end of my troubles. Thank you for the help that is available to you.

Jeffrey Pike

Groton public library

Tags: Windows

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