Concern about the authenticity of a support phone call unsolicited Microsoft

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• Concerned about the compatibility and performance of i-Tunes if I install Windows 10 on my pc.  Can we predict what the problems are?  What solutions are there?  Thank you!

  Concerned about the compatibility and performance of i-Tunes if I install Windows 10 on my pc.  Can we predict what the problems are?  What solutions are there?  Thank you!

  ITunes 12.3 running on Windows 10 and it works great. Any questions or problems with it.

• How to make a formal complaint about the low level of support?

  Recently, Adobe has cancelled my account because of no payment, it's because I've lost my credit card linked to my subscription. I spent a lot of time trying to update my account payment settings online, but it does not work. I tried to contact someone via the support portal to help me update my payment method by using my new card. They sent me a link to update my card details as I did. During my next payment is due I always charged to my old card and receive an invoice by e-mail (this is not usual). Then I get another email telling me that my account was cancelled. When I check my bank account I was accused $76,13 by adobe (a strange amount). I contacted someone through the portal of support and asked why I had been charged this total and why my subscription has been cancelled. After providing all the payment information for him I had, he said that he had no record of it in his system. He said while "in this case I have to escalate the case to the next level, he will get back to you in 2-3 days by e-mail. I have not received email for more than a week. When I received an email in East of "support non-response' who said ' I have asked the team concerned to study in what respect $76,13 billed and will come back to you once we hear from the team." I answered twice and provided for my bank information confirming the money deducted from my account by adobe and have had no response in 3 days.

  I think that this level of support is not entirely satisfactory and that a problem like mine should be treated with a higher level of care by the support team. It shouldn't take more than a week to send me an email telling me that they had someone looking into it. I asked my membership be reactivated with no response.

  Does anyone know of a number of direct contact or email so that I can reach out to someone who may be able to solve my problem at a faster rate? and also to make a formal complaint about the abuse by management.

  Thank you very much

  Emily

  Unfortunately there is no substantive complaints hotline.  If you can find a member of the staff of Adobe here in the forums and send them a private message, they would be willing to go further and push your question through resolution.

• ATTENTION: the Tech support phone call scam.

  I just got a phone call from a woman with an Indian accent very thick, arguing that the IP address of my computer was now public and hacked my computer.  She even transferred the call to the Ministry "Hand Macintosh Server" to talk with someone named John Williams, who provided this phone number:
  (855) 876-6657.
  I immediately called the Apple Store and they agreed it was a scam.
  Please pay attention.

  Thanks for letting us know - always wise to be on the lookout and to maintain the level of healthy skepticism on this kind of unsolicited calls

• Phone call from Microsoft about the hotmail account is showing a suspicious activity

  Hello

  I just received a phone call on my cell phone, to a call center in India and that the appellant asked if I recently authorized a person outside the country to use my hotmail account?  They see any suspicious activity and suggest that change my password right away.  Is this true for they really would call me for this?  Can they see this information?  Should I change my password? the # they called from is 678909876

  Please advise,

  Dominique

  Hello

  It is a SCAM. This is FALSE. Microsoft never, ever call you with these questions. As long as you don't give them any information, or give them access to your computer, you should be fine.

  You will find this page useful in this regard.

  Thank you

  Party of Lighthouse

• Received unsolicited support phone call

  Original title: HelpandSupport4PC

  I had a phone call cold from what precedes this morning regarding the security of Windows and malware. They wanted me to controls and then give them access to my computer, which I refused. They had a Web site to view and claimed to be the official support of Microsoft Windows and technical Division and they called each Windows user recorded in what concerns the malware windows security will not impede. They knew my name as well. Everyone knows these people? They are authentic? I am very wary of people call cold, especially when they ask for permission to access your computer. Phone number, they gave me was 020 81 04 99 38 and the shift supervisor was a Mr Michael Lamb. Anyone else been contacted by them?

  Microsoft is not contact people like that. It was a wrong call. Contact your local authorities to declare this appeal of fraud. If this post answers your question, click mark as answer .

• Phone call from Microsoft on the collapse of my Windows Firewall?

  I just got an unsolicited phone call that was supposed to be from Microsoft on my firewall Windows being collapsed. I did what he asked and hung up. According to my computer my firewall Windows works fine. What's the story with that?

  Thank you

  TomS

  Hello

  It's a SCAM.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

  • In the United States, use the form of complaint to FTC Assistant.

  • In Canada, the Canadian Centre for fight against fraud can support.

  • In the United Kingdom, you can report the fraud as well as the unsolicited calls.

  See you soon.

• I get phone calls from "microsoft" and phone number to see if it is legitimate. The India what it seems.

  Bogwe I think, he wouldn't give me any info just kept asking if I was the owner of the account. I had problems with my computer, he said. Not really. No phone number that I could call back to see who it was, really, Miss 1 number on my caller ID. I think that scam and also sounded like he was English Eastern decent, broken. BEWARE! Microsoft you must put a warning message it will last eternally.

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• A phone call to Microsoft technical support trying to supposedly help to fix a PC infection

  Hello

  FYI, I received a phone call in Somerville tonight of a number blocked a man with bad English. Maybe Indian, who claims to be from Microsoft Technical support telling me that he needed me to turn on my computer to correct an infection.  He gave me 213-221-3528 recalled, I tried, but does not seem to be a real company.  I think it was a con man.

  Pete V

  When the fake malware phones
  http://blogs.technet.com/b/MMPC/archive/2013/03/06/when-fake-malware-phones.aspx

• Receive phone calls from Microsoft Technical Support. Is it a scam?

  I continue to receive phone calls, saying they are Microsoft technical support they said that I have problems with my computer and press the windows button and r to pick up errors in the event they then gave me a code to seek this place which grew up mistakes they said then that they would pass me to a technician who would delete these for me and to speed up my compy before it crashed .i their said that I was on my way while they ring back later I'm good at persuming this is a scam and could they have already gotten access to my computer

  If the scammers already accessed your computer depends on if you gave them access to your computer.

  Suggest you read the following:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  If they call back tell the caller that you have contacted the police.

• Fake phone call from microsoft about an error report which does not send

  a phone call on my landline today which is active for 2 weeks of the gentleman called Sam Parker claiming that it was Microsoft. He said that my computer was going slowly and that an error report had them alerted to the fact that certain safety ripped on my computer? There therefore eft with unfamiliar programs on here etc etc. Me being the shocking type said I saw the error message but not him hadn't sent because it crashed me the kick-off of the system. He didn't want to log on and it me by happen then to the technical team who could advise me where they were and I could remove them. All this happened yesterday, or the day before that I don't remember. I told him I wasn't going to do this as it could be anyone and asked for a phone number to call later today on. He gave me the number, but when I tried to ring it says wrong number and if I use the reminder it bleeps just like the engaged tone. Ayone can tell me if he's a jerk or real please? Thank you very much

  For more information on this type of scam, see the following:

  http://social.answers.Microsoft.com/forums/en-us/w7security/thread/e5576f0a-827e-4fc0-a4b1-707add212065

• How to connect with the device to make a phone call

  Hello world

  I am developing a small application, in which I provide a button contains the phone number to let the user click on and make a phone call, I try the class phone but couldn't.

  Could someone tell me how to do this!

  Thank you!

  read this:

  http://supportforums.BlackBerry.com/T5/Java-development/phone-invocation-not-working/m-p/306554#M539...

• Call to access the computer, recently received a phone call from someone saying that my computer has a virus online damage the hard drive.

  Recently received a phone call from a person saying that my computer has a virus online damage the hard drive.  They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it.  Is this a new type of fraud that goes around?

  It is not a new type of fraud, but it IS a scam.  MS does not give that kind of information, and they do not call users.

• I just had a phone call from microsoft/windows technical help

  I feel so stupid that I fell for this but I don't

  so my not very different history of all these other... Indian guy asked all week saying he needed emergency talk to me on the serious malicious virus on my computer. He said it was from Microsoft technical and necessary support about half an hour of my time. I asked him to ring back several times because with young children, it was never the right time. Anyway, he called again this morning and I thought I had better address this issue as it sounded quite serious, it sounded very authentic for me and in my mind, I thought that somebody to call me every day this week, he must be who he is, he said.  so he took me through a website (I think it was logmein123) and asked me to enter a code and said that his colleague would then control my computer.  which she did, all the time the guy was on the end of the phone explaining what she was doing.  She presented as andrea williams from the Manchester direction! She then spent over the next 40 minutes on my computer. towards the end the guy says ok we have identified as you can see (I could see some sort of thing report on my computer at this point) we found quite a few mistakes - we can fix these for you. OK, I said. Andrea williams then says I have to download to your computer one of these options (it then lists the 4 different but recommend the 4th option at a cost of £289 I foolishly said okay.)  a form then appeared on my computer asking for my card details name address date of birth ect - what I have briefed (BTW im currently hitting my head on the table where I'm writing this at my stupidity!)  Fortunately my beautiful Bank was on the ball and refused a payment. This was the point that they have began to have a bit narky with me.  the guy said he was going to pass me to andrea from Manchester who would talk to me in person to try to settle this payment. me thinking that I was going to talk to someone with a manchester accent... don't be stupid... .i started talking to another very Indian lady who was very rude and very impatient with me. then she said to me (Yes told me) do to ring my Bank while it took place on the line to address this issue. It was then I thought no Ive has had enough and finally, alarm bells began to ring! (all right all right I recently had two children, you know)
  !). I told him that I would call the Bank later. reluctantly, she said ok, but said she'd call me in an hour - I said all that. It's then the strange thing happened - I tried to disconnect my computer, but it forced somehow back to and typed a message saying that please let me connected disconnect.  I typed a message and said you have learned to be pleasant and able to stop everything. then (the storys stops not here oh no) it sounds me only true to his word back an hour the second later. and said - have you talked to your bank. I said yes. What did say, she said. I said, that they said that you are a crook. at this point she just freaked out at me. told me that I needed psychiatric help. so I said, and you have to find a good job and stop robbing the people hard earned money there. then she said something quite scary. She said you wait awhile and just see what we are capable of... I hung up and then cause a chill went down my spine.
  Sorry to go on and give you every little detail but despite jokes he really shake me and I hope that warn you other people that these people are horrible and won't stop not stalking you until they get what they want, even when they have been rumbled. they have no scruples or even care about their effects on people.  They you in real, and they are completely credible.  After the call I informed fraud action (UK) the 03001232040 that gives you a reference of crime and pass information to the police. I was also advised to get a reputable company computer to look at the computer where they left any damage to the computer.
  can someone advise in the meantime if I need to do anything with regard to my computer, like most I'm now worried that they have endangered the security of my computer. also can they get on my computer once again without knowing me.

  Suggest you read the following: http://ask-leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  Recommend you cancel card credit/financial accounts that could be in your computer and change all passwords and have you reformat/reinstall your operating system.

  http://Windows.Microsoft.com/en-us/Windows/help/install-reinstall-uninstall

  Your computer and information (financial or other) must be considered as a compromise. You can uninstall everything related to logmein123 (which is a program legitimate and it is doubtful that the scammers could not back into your computer), but I wouldn't recommend that you even connect to the internet until it is reformatted.

  Good luck...

• Phone calls on microsoft services

  I keep getting calls that do not run microsoft services.  They want to help me solve the problem.  Is this true?

  No, it is not authentic.

  It's a scam and with all the names and phone numbers, one that has become very common these days. See http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  and http://www.howtogeek.com/176605/tell-your-relatives-no-microsoft-wont-call-you-about-your-computer/
  and http://www.howtogeek.com/180514/the-%e2%80%9ctech-support%e2%80%9d-scammers-called-htg-so-we-had-fun-with-them/
  
  In addition to their money get on your part for the inaction of any value, if you let them into your computer, who knows what they were doing here or what confidential information, they stole.

  So if you have done so, I highly recommend that you do both of the following immediately:

  
  1 do a clean reinstall of Windows.
  
  2. * after * reinstallation of Windows, change all your passwords, especially all of banks or other financial sites.