A phone call to Microsoft technical support trying to supposedly help to fix a PC infection

Similar Questions

• Receive phone calls from Microsoft Technical Support. Is it a scam?

  I continue to receive phone calls, saying they are Microsoft technical support they said that I have problems with my computer and press the windows button and r to pick up errors in the event they then gave me a code to seek this place which grew up mistakes they said then that they would pass me to a technician who would delete these for me and to speed up my compy before it crashed .i their said that I was on my way while they ring back later I'm good at persuming this is a scam and could they have already gotten access to my computer

  If the scammers already accessed your computer depends on if you gave them access to your computer.

  Suggest you read the following:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  If they call back tell the caller that you have contacted the police.

• Phone calls from Microsoft technical team

  I had phone calls from the "team microsoft technical" eager to help with my computer as it is slow.  they take me in "teamviewer" which I didn't like. are these people for real?

  If you first contact then they are crooks.  MS will NEVER ' you call MS have no. WAY OF KNOWING that there is a problem with your computer.

  Suppose that your computer has been compromised if you let access.  Carry out checks for malware, virus check, firewall checks and change ALL your passwords passwords Bank ESPECIALLY.   Check your bank accounts other than your computer.

• Phone call from Microsoft Technical Department?

  I just got a phone call from someone who said they were by Microsoft and I have an internal virus and wanted to connect to my computer. It's for real? He gave me a call back number and it was 425-247-0940. He said he was from the Technical Department of Microsoft.

  I just got a phone call from someone who said they were by Microsoft and I have an internal virus and wanted to connect to my computer. It's for real? He gave me a call back number and it was 425-247-0940. He said he was from the Technical Department of Microsoft.

  It is a popular scam. Microsoft has no unsolicited phone calls. Better to hang up immediately.

• Phone call from Microsoft Technical Department: C

  IM afraid, I got a call on my cell and I didn't know it was fake, I had the opinion of the team, but once he asked my credit card number or account that I said I didn't have a cause im young (15 to turn) and he scram by saying 'Thank you for wasting my time' Indian voice , im afraid will something happen to my laptop, or something I uninstalled which may have been installed by them, but I'm still very afraid

  See http://answers.microsoft.com/en-us/windows/forum/windows_other-security/ammyy-scam/f3584507-1b40-48f4-971d-0aea83b2114c

  Good luck...

• Microsoft Technical Support phone scam

  Hello, I recently received a call (about 5 minutes ago) from Microsoft. They claimed to be Microsoft technical support. They told me that my computer has sent a lot of warning and error messages to Microsoft. They said that messages and stuff said that my computer had downloaded malicious software malware and it could damage my system and internal hard drive. Then they told me that they did not answer me and now called for helping me solve this message. (I stopped to think about what they said because I had been having a lot of problems of slow boot and Windows taking almost 5 + minutes to start). So I played along for a while, but only for a minute. The first guy says let me connect to our senior technical specialist or something like that. Then I logged. The second guy says: "Hello my name is ___ Snyder (I remember only the family name)." They have given me in my observer of events and after I hung up with suspicion and Bishop/confidentiality. They tried to call me again, but I rejected the call. Please give me advice on this issue. I want to know if it's a scam to take over my computer and steal my identity, etc. or is it really Microsoft tries to help to fix my computer.
  Some info on the "technical support guy":
  Both were men. We had a strong accent from the Middle East while it had a slight accent Middle Easterners to it.
  One of the men claimed to be the main _ (don't remember the average Word) specialist. It was called _ (don't remember the name), said Snyder.
  Track of the location of the call. Approximate location is the New Hampshire, USA. This is as far as I know
  Help, please! Also give suggestions on anything that might be necessary to change etc.

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Scams by e-mail or web: how to protect yourself - understands what to do if you
  think you've been scammed.
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  How to recognize phishing e-mails, phone calls or links
  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  Phone scams
  http://www.consumer.ftc.gov/articles/0076-phone-scams

  Limit unwanted calls & Emails
  http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

  National do not call registry for
  https://www.DoNotCall.gov/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Phone call from Microsoft system claiming suffered a virus attack.

  original title: friend or foe?

  I just put the phone of a female with an Indian accent who says she is from Microsoft and called to tell me there are viruses in the back of my system that should remove because they cause problems with Microsoft Server? Or something along that line.  She was very convincing. Asked me to go to the event viewer, and there is a long list of errors and warnings. She said she'd help me eliminate those events brewed. I had concerning Web Site page asking me to download a software to "share the computer" when I realized that if I download this and they are not what they say there are, they could access my computer.  Big voice in my head told me not to download and I said female operator that I was not willing to do this because I don't know if she is who she says she is and contacted Microsoft myself. She said (do crosser per minute) she's trying to help me and if I do not eliminate the problem that it would remove Microsoft from my system immediately and which will remove all the icons and I would not be able to access Microsoft on my computer ever again. After repeating again once I will contact Microsoft myself so I know that I am speaking to a real fair operator repeated herself and his threats. I just hung up. I felt quite upset and confused. I'm not computer savi but know that there is no disadvantages. I hope that I stopped just in time before they could access anything whatsoever. Didn't upload the software, that they asked me. I'll be ok?  Would really appreciate a response. Thank you

  Scam. You did well by hanging up and as long as you do not download anything whatsoever, everything should be good.

  See: http://www.microsoft.com/security/online-privacy/msname.aspx and

  See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows
  • Windows repair center
  • Microsoft technical support
  • Microsoft technical support
  • Windows Support Group Technical Department
  • Microsoft Research and Development Team (team of Microsoft R & D)

• Phone call from Microsoft on the collapse of my Windows Firewall?

  I just got an unsolicited phone call that was supposed to be from Microsoft on my firewall Windows being collapsed. I did what he asked and hung up. According to my computer my firewall Windows works fine. What's the story with that?

  Thank you

  TomS

  Hello

  It's a SCAM.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

  • In the United States, use the form of complaint to FTC Assistant.

  • In Canada, the Canadian Centre for fight against fraud can support.

  • In the United Kingdom, you can report the fraud as well as the unsolicited calls.

  See you soon.

• Microsoft technical support fake

  I got a call saying they were Microsoft Technical Support, and my computer was in danger. (I could not fully understand her Indian accent)
  He also said that I had to get my computer, so that he could show me what to do - which sounded fair enough, except that I broke my computer, so I have a computer loan. And then it's all less presence. And then he hung up.
  Now, everything that I've read here, that seemed to be the scam, so thank you for having this page!
  I want just to inform you that the number used (I don't know if this is morally right) is: + 16185299140
  Might be nice if people think a lot of you.

  I'm glad you don't fall for the scam...

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

• I sent the message to microsoft technical support nearly a week ago and still no help why pay for an os without help

  screw Microsoft, bill gates and all his money from God damm

  Hello Bunnyfufu

  Please write to the Microsoft Forums.

  I'm sorry for the inconvenience caused.

  You can also let us know if you have any questions, so that the community can help you. We will be more than happy to help you.

  You can visit this link for more information:

  http://support.Microsoft.com/GP/assistsupport

  It will be useful.

  Thank you and best regards,

  Dinesh

  Microsoft technical support

  Visit our Microsoft answers feedback Forum and let us know what you think

• When I run an analysis complete, there is a 'ultrww.cab' file and the computer turns off. McAfee said to contact Microsoft technical support on this subject

  When you run a full scan by McAfee, my computer comes in a file named "ultrWW.cab" and turns off.

  McAfee said to contact Microsoft technical support on this subject

  What a lame excuse.

  Make an indication where ultrWW.cab?  See this thread on a similar problem with Kaspersky AntiVirus: http://forum.kaspersky.com/index.php?showtopic=80688

  If the file that causes the problem is in a subdirectory of C:\MSOCache, you can remove the entire C:\MSOCache and all its subdirectories, but use disk cleanup (start > run > cleanmgr > OK) to do.  Read both of these items first:
  http://ask-Leo.com/whats_msocache.html
  http://support.Microsoft.com/?kbid=825933

• I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and I was tol

  I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and they told me there is a problem with the .pdf application and I need to contact Adobe Acrobat. This can be corrected?

  uninstall any version of acrobat is installed.

  clean by Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer.

  delete all to delete pdf files.

  If this fails, it is a problem of ms.  If this attempt is successful, then reinstall your acrobat.

• I received a phone call from someone claiming to be windows saying that my computer has been infected.

  only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help.  He hit me the windows and "R" key at the same time.  Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow.  Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer.  I became very suspicios and did not continue with his appeal.  Is it a hoax or someone really trying to help me?  Because I did not communicate with him, I feel that this is not a legitimate operation.  Thanks for your help.

  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.

• I just had a phone call from microsoft/windows technical help

  I feel so stupid that I fell for this but I don't

  so my not very different history of all these other... Indian guy asked all week saying he needed emergency talk to me on the serious malicious virus on my computer. He said it was from Microsoft technical and necessary support about half an hour of my time. I asked him to ring back several times because with young children, it was never the right time. Anyway, he called again this morning and I thought I had better address this issue as it sounded quite serious, it sounded very authentic for me and in my mind, I thought that somebody to call me every day this week, he must be who he is, he said.  so he took me through a website (I think it was logmein123) and asked me to enter a code and said that his colleague would then control my computer.  which she did, all the time the guy was on the end of the phone explaining what she was doing.  She presented as andrea williams from the Manchester direction! She then spent over the next 40 minutes on my computer. towards the end the guy says ok we have identified as you can see (I could see some sort of thing report on my computer at this point) we found quite a few mistakes - we can fix these for you. OK, I said. Andrea williams then says I have to download to your computer one of these options (it then lists the 4 different but recommend the 4th option at a cost of £289 I foolishly said okay.)  a form then appeared on my computer asking for my card details name address date of birth ect - what I have briefed (BTW im currently hitting my head on the table where I'm writing this at my stupidity!)  Fortunately my beautiful Bank was on the ball and refused a payment. This was the point that they have began to have a bit narky with me.  the guy said he was going to pass me to andrea from Manchester who would talk to me in person to try to settle this payment. me thinking that I was going to talk to someone with a manchester accent... don't be stupid... .i started talking to another very Indian lady who was very rude and very impatient with me. then she said to me (Yes told me) do to ring my Bank while it took place on the line to address this issue. It was then I thought no Ive has had enough and finally, alarm bells began to ring! (all right all right I recently had two children, you know)
  !). I told him that I would call the Bank later. reluctantly, she said ok, but said she'd call me in an hour - I said all that. It's then the strange thing happened - I tried to disconnect my computer, but it forced somehow back to and typed a message saying that please let me connected disconnect.  I typed a message and said you have learned to be pleasant and able to stop everything. then (the storys stops not here oh no) it sounds me only true to his word back an hour the second later. and said - have you talked to your bank. I said yes. What did say, she said. I said, that they said that you are a crook. at this point she just freaked out at me. told me that I needed psychiatric help. so I said, and you have to find a good job and stop robbing the people hard earned money there. then she said something quite scary. She said you wait awhile and just see what we are capable of... I hung up and then cause a chill went down my spine.
  Sorry to go on and give you every little detail but despite jokes he really shake me and I hope that warn you other people that these people are horrible and won't stop not stalking you until they get what they want, even when they have been rumbled. they have no scruples or even care about their effects on people.  They you in real, and they are completely credible.  After the call I informed fraud action (UK) the 03001232040 that gives you a reference of crime and pass information to the police. I was also advised to get a reputable company computer to look at the computer where they left any damage to the computer.
  can someone advise in the meantime if I need to do anything with regard to my computer, like most I'm now worried that they have endangered the security of my computer. also can they get on my computer once again without knowing me.

  Suggest you read the following: http://ask-leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  Recommend you cancel card credit/financial accounts that could be in your computer and change all passwords and have you reformat/reinstall your operating system.

  http://Windows.Microsoft.com/en-us/Windows/help/install-reinstall-uninstall

  Your computer and information (financial or other) must be considered as a compromise. You can uninstall everything related to logmein123 (which is a program legitimate and it is doubtful that the scammers could not back into your computer), but I wouldn't recommend that you even connect to the internet until it is reformatted.

  Good luck...

• Concern about the authenticity of a support phone call unsolicited Microsoft

  I received a number of phone calls in the last 24 hours from a caller, saying: it's from Microsoft to support me to eliminate the error messages alert red and yellow of my hardrive system (offline). They are willing to talk to me through this process on the phone.  I'm afraid that it is an appeal from the scam. Can you tell me if Microsoft does indeed support calls at t customers its nature or if I should ignore this caller if they ring again.

  j* address email is removed from the privacy *

  It's a scam.  Next time you receive such a call tell them you know it's a scam, you tell your friends to be wary, and you have contacted law enforcement and allowed your phone to watch to help apprehend the scammers.  Bet your calls will stop.

  And congratulations to not fall for this scam... a lot of people to fall and suffer pecuniary damage to do.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://www.mypchealth.co.UK/GuideScam.php

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Kind regards...