Connect the problem permanently after the launch of the Adobe CC 2015

I use Mac OS X Chinese version of Yosemite Tradition; After the launch of Adobe CC 2015, I had problem in the CC connection. What is the solution?

See the link below:

Try first with the steps mentioned in the link below:

Does not open App | Wheels of progress turn continuously

Always the same? see link below:

I can't run creative cloud (circle she runs)

Tags: Adobe

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