Connection CP1215 deletes all printers in xp

I have a CP1215 printer and two laptops XP.

Everything was fine, but now, if I connect to the printer, ALL my printers disappear and I get an error of spooler system. I can restart the spoller, but the printers are always all the missing. So, I have to do a system restore to get back them.

This happens with both my laptop.

Can printers get the virus?

Thanks for any help.

To my knowledge, as of yet printers are not targeted by viruses, but that does not mean that a malicious program on your computer could be the cause. We will cross that bridge when we come to it however.

-Very well, we will try to perform a clean and complete uninstall and reinstallation. First of all, if you use a USB cable, be sure to remove it. Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

The START menu type "%temp%" and press on ENTER. Here, I want you to press Ctrl+A and press on REMOVE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

Follow this link to download full feature software and drivers of the printer:

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&DLC=en&product=3422476

Install and let me know the result!

Have a great day!

Tags: HP Printers

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