Contacts from blackBerry Smartphones does not work after software update

Anyone else having problems with their Contacts button? I installed the updated software version yesterday morning and now whenever I click on Contacts, I get a message saying that "Unfortunately, has stopped Contacts" and the only option I had was to report this to crash the first time; now, I can only choose "OK". I tried to restart my phone, but it did make a difference.

He worked before that, I only left a micro-SIM with my Z10 to a nano-SIM for the Priv Monday night (4th) and started using it yesterday (5th) whole and I me join and links contacts before this happened.

Any help would be appreciated.

sdgardne wrote:
Since you are now in the hands of a formal technical support, we will be back here. But the volunteers here will of course be very grateful for your report of your final results.

See you soon!

Hi everyone, just a quick update: it turns out that it's a problem/bug BlackBerry already know and are trying to solve. There was an update from 01/09/16 for the Contacts app, but it doesn't seem to work when I installed the update. Workaround that I was advised to use in the meantime is as follows:

  • Deselect auto-updated option on Play store -in the game store, tap 3 horizontal lines in the 'search' box to set up your account > settings > auto-update apps > not auto-implementation update app
  • Contacts to revert to the version of factory default - settings > Apps > select Contacts and then:
  1. Click on clear Cache
  2. Press Force
  3. Press on uninstall updates
  4. Press OK when you are prompted to do so

Tags: BlackBerry for Android

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