Copy of Windows is not genuine, but ive used it for 3 years!

I recently installed a new motherboard and CPU on my computer, but because of a problem when I rebooted, I hade completely Formate Windows, and reinstall my copy of windows 7, which is a copy of manufacturers. Now I get the error, "this copy of windows is not genuine".

wrong to view the results of the DIAG, I have no idea what they mean!

Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->

Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - 8CB3G - V3R4B-2HGMV
Windows product key hash: 0ShoTWgA8IIJd1DYOBsUiTV4HXg =
Windows product ID: 00371-OEM-9318464-00613
Windows product ID type: 8
Windows license type: COA SLP
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {796CB358-6641-4E03-BF7C-D70D8E557EC8} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.130801 - 1533
TTS error:
Validation of diagnosis:
Resolution state: n/a

Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0 x 80070003]

Other data-->
Office details: {796CB358-6641-4E03-BF7C-D70D8E557EC8}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-2HGMV00371-OEM-9318464-006138S-1-5-21-1700107956-874471918-2025378634NOVATECH LTDMBB - 46708 BAmerican Megatrends Inc.. F7 20140120000000.000000 + 00035703307018400F408090409GMT Standard Time(GMT+00:00)03109

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514

Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-184-600613-02-2057-7601.0000-1032014
Installation ID: 008712966032226673177355439866389102265261439716704912
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 2HGMV
License status: initial grace period
Time remaining: 43200 minute (30 day (s))
Remaining Windows rearm count: 2
Time to trust: 13/04/2014 22:28:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Not registered - 0 x 80040154
The admin service: not registered - 0 x 80040154
Output beyond bitmask:

--> HWID data
Current Hash HWID: LgAAAAEAAQABAAIAAAACAAAAAQABAAEAln3eCAbo7GpoTsTe4pViPRC3DKPI9g ==

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
ALASKA APIC HAS M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
ADELINE ALASKA A M I
LAURENCE INTEL HSW

I hope someone can help!

The phone activation still give a try:

You might be lucky:

How to activate Windows 7 manually (activate by phone)
 
1) click Start and in the search for box type: slui.exe 4
 
(2) press the ENTER"" key.
 
(3) select your "country" in the list.
 
(4) choose the option "activate phone".
 
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
 
(6) explain your problem clearly to the support person.
 
http://support.Microsoft.com/kb/950929/en-us

Tags: Windows

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    Office details: {ED038B04-6447-47D0-941D-CBB8C7229521}1.9.0027.06.1.7601.2.00010100.1.0.004x 64*-*-*-*-HVTHH00392-918-5000002-854731S-1-5-21-334098515-3004875823-4098030762AcerACRPRDCTInsyde Corp.. V1.12 20121113000000.000000 + 0004DA23F07018400FE0409CEN0c 09. Australia Standard Time (GMT + 09:30)13ACRSYSACRPRDCT109

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    Name: Microsoft(r) Windows(r) 7, Enterprise edition
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    Extended PID: 00392-00170-918-500000-03-3081-7601.0000-0912013
    Installation ID: 018116495481140083909085073773746802982823301416115840
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    License status: Notification
    Notification reason: 0xC004F035.
    Remaining Windows rearm count: 1
    Trust time: 27/04/2015 10:06:45
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    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
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    The admin service: recorded, Version: 7.1.7600.16395
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    N/A

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    BIOS information:
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    FACP ACRSYS ACRPRDCT
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    START ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
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    ASPT ACRSYS ACRPRDCT
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    SSDT ACRSYS ACRPRDCT
    SSDT ACRSYS ACRPRDCT
    LAURENCE ACRSYS ACRPRDCT

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    http://notebooks.com/2010/12/27/how-to-backup-to-an-external-hard-drive/
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    http://www.notebooks.com/2009/10/07/using-Windows-easy-transfer-in-Windows-7/

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    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Validation caching Code online: n/a, hr = 0xc004f012
    Windows product key: *-* - CM74G - RPHKF-PW487
    Windows product key hash: 71BRYMECVaSXedfumfu8zryHJVY =
    Windows product ID: 00371-177-0000061-85265
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C258D6DC-FCEC-4D78-A6AE-D0290D63818A} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830 - 0334
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 103 blocked VLK
    Microsoft Office Visio Professional 2003 - 100 authentic
    Microsoft Office Enterprise 2007 - 103 blocked VLK
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {C258D6DC-FCEC-4D78-A6AE-D0290D63818A}1.9.0027.06.1.7600.2.00010100.0.0.048x 32*-*-*-*-PW48700371-177-0000061-852655S-1-5-21-3606206582-1294634331-2799272895ASUSTeK Computer Inc. 1005PE American Megatrends Inc.. 0401 20091110000000.000000 + 000B8B83607018400F404090409Eastern Standard Time(GMT-05:00)03_ASUS_portable103100Microsoft Office Visio Professional 2003118DD0A165A1C2500EhKkzIViDaNcyOyUrmH6SKEP5sY =72085-640-9640702-5517614103Microsoft Office Enterprise 200712fFic3JgCreGGRxyF8uMWB4R4Jcg =89388-707-1528066-6591714 ACD7202654E586

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7600.16385

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7600.0000-2572012
    Installation ID: 005144242421870610215885787746464524889844109506716151
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: PW487
    License status: Notification
    Reason for the notification: 0xC004F009 (grace period expired).
    Remaining Windows rearm count: 3
    Trust time: 06/01/2013-06:27:26

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    Beyond: 0 x 0000000000000000
    Event timestamp: 1:4:2013 22:28
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current HWID hash: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJTQ1TeXyGP8ULjtak5GkPhQ0OYk7nIZ

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET
    MCFG A_M_I_ OEMMCFG
    CO-SUBMISSION A_M_I_ OEMECDT
    LASRYVITRAGE A_M_I_ AMI_OEM
    GSCI A_M_I_ GMCHSCI
    SSDT PmRef CpuPm
    SLIC _ASUS_ Notebook

    the key of product in use is touch uses default windows when no key is entered during installation and cannot be enabled. (he has a 30-day grace period that has expired)

    See response from Andrew on how to install home premium.
    Office status: 103 blocked VLK
    Microsoft Office Visio Professional 2003 - 100 authentic

    Microsoft Office Enterprise 2007 - 103 blocked VLK

    your office is not genuine.
  • Windows 7 - Build 7601 this copy of Windows is not genuine

    Hello everyone.

    Im a newbie here so I hope I get this right.
    I have a question about this message on my desk to read "Windows 7 Build 7601 this copy of Windows is not genuine."?
    I bought this Satellite c660 to Qatif in Saudi Arabia and now he's here in the Philippines.
    My laptop is Windows 7 Professional 32-bit. It asks for a product key and I can't find one. There is no product in the background key sticker and I don't know where to get that.
    I ran a diagnostic and I hope this helps.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Code of Validation caching online: 0x0
    Windows product key: *-* - CM74G - RPHKF-PW487
    Windows product key hash: 71BRYMECVaSXedfumfu8zryHJVY =
    Windows product ID: 00371-177-0000061-85062
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1E8191EC-15C9-4DC3-8886-55DD7BBA8D84} (4)
    Admin: No.
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118 - 2330
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 103 blocked VLK
    Microsoft Office Enterprise 2007 - 103 blocked VLK
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program may Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}1.9.0027.06.1.7601.2.00010100.1.0.048x 32*-*-*-*-PW48700371-177-0000061-850625S-1-5-21-3557145390-3644324294-2060978674TOSHIBASatellite C660TOSHIBA1.6020110707000000.000000 + 0004B8C3E07018400F804090409Korea Standard Time(GMT+09:00)03TOSCPLTOSCPL00103103Microsoft Office Enterprise 200712ACD7202654E586fFic3JgCreGGRxyF8uMWB4R4Jcg =89388-707-1528066-65261 14

    Content Spsys.log: 0 x 80070002

    License data-->
    Input error: can not find script file "C:\Windows\system32\slmgr.vbs '.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 3:15:2012 19:39
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current Hash HWID: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT + lnD3en8mEX4nsL 8NxRgtMToxMDARso plus

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: no, table invalid SLIC
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC APIC PTLTD
    FACP TOSCPL CRESTLNE
    HPET INTEL CRESTLNE
    START PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    OSFR TOSHIBA HAS + 2ND ID
    SLIC TOSCPL TOSCPL00
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT

    Please someone help? I'm not a techno person and I don't know how to solve this problem. Thanks and regards.

    > How can I get a copy?
    If your laptop was initially shipped with Win7 preinstalled and you want to now order original Toshiba Recovery disk for your laptop that you can do it on https://backupmedia.toshiba.eu/landing.aspx
    >... where I can find a product key that I use to activate windows?
    You can not find it. I put t understand your question. If you use OS Toshiba you n t need activation code, but if not you and if pre-installed OS is installed with the installation of Microsoft disk you need to pay for a valid license.

    All the time, you're in the magic circle. You always ask the same question, but somehow, you don t read what other people write here. Please read another thread - http://forums.computers.toshiba-europe.com/forums/message.jspa?messageID=262518

  • "Build 6002: this copy of Windows is not genuine".

    Hello world...

    I've had my TOSHIBA Satellite L40-139 for more than a year. She was purchased by PC World and came with a preinstalled version of Windows Vista Edition Home Premium. I don't have the disc that came with the laptop, but the Windows installed is genuine.

    I went to install Vista Service Pack 2 after you download. I restarted my laptop only to find my desktop wallpaper disappeared and was replaced with a black background and the following text in the lower right of the desktop:

    Windows Vista (TM)
    Build 6002
    This copy of Windows is not genuine

    She was followed by a pop-up with two options, 'Activate now' or 'Activate later', followed by a pop up an error that says Windows must be reinstalled as a "unauthorized modification were made...". Please insert the CD or DVD. If I press 'Activate now' he's just another pop up that says I can contact TOSHIBA. If I click on the link it will just a standard screen for "help!"

    I don't know what to do... I have the sticker intact COA product key and tried to enter, but she returned with various errors. It's like as soon as I installed service pack 2 I had problems. Yet once again, I don't have Vista or a toshiba recovery disk (I don't even know if it came with one). I tried to restore Windows, but it returns with the same screens!

    Help!

    PS. is the Toshiba support line a toll-free number? Does anyone know a number that is free to call mobile phones? (I don't have a landline).

    Your model of laptop is not delivered with the recovery disk, but with recovery image stored on the HARD drive. In s manuals document clearly describes that you must fund recovery DVD only tool preinstalled Toshiba recovery disc creator.

    Version of the OS pre-installed (Toshiba recovery image factory settings) is definitely authentic and I really don t understand how it can happen. I mean thousands of people do the same update, and there is no other claim on similar problems.

    Anyway, if you didn t create recovery disk you can try now is to reinstall the OS using the HDD recovery procedure. How to do this you can read in document http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm Toshiba FAQ
    This will remove all HARD drive, extract second partition so if you have some important data backup.

    If it will not let me know.

  • "This copy of Windows is not genuine".

    My family has owned this office for six years now. It runs Windows Vista Home Premium, Service Pack 2, and it was recorded and works fine until this morning.

    Today, I was invited with a dialog box to activate Windows, and my desktop background has been replaced by a black screen with "Windows Vista (TM) / Build 6002 / this copy of Windows is not genuine" in the lower right corner. All my system restore points are missing.

    The computer seems to work very well, but the warning indicates that the operating system should be registered 'today', so I don't know what will happen otherwise.

    When I clicked to activate my copy of Windows, a guest said that the activation key is not valid for registration and provides a link to 'contact the Hewlett-Packard Company to fix this', so here I am.

    There are many results of this online version, but they all seem to suggest reinstalling Windows from the drive and store all our data elsewhere (we do have one large enough to handle this drive), or using a system restore point (which, let us remember, disappeared).

    I would like to know what my options are. Thank you.

    JJokerDude, welcome to the forum.

    It is a problem best solved by Customer Service of Microsoft.  They have all the information they need to know that your copy of Vista is valid.  They helped me several times with similar situations.

    As an Overclocker, I installed and uninstalled Windows many times.  Microsoft will only allow us to activate our copies online a limited number of times.  It must be so, call them to get activated.

    Please, click on "Thumbs Up +" if I helped you and click "Accept as Solution" If your problem is resolved.

  • I just got a black screen with "this copy of Windows is not genuine".

    Original title: OS not real question?

    Well, I bought a computer off Craig's list this week. Yes, I know this isn't the safest place to get a computer, but what's done is done. The current operating system of the computer is Win7. However I just got the black screen with "this copy of Windows is not genuine". I looked at the back of the computer and saw that he has a real sticker Win XP Pro. So is there anyway I can just download XP Pro on this computer and be good from there?

    Thank you
    KnightChain

    Check with the manufacture of the computer to see if you have a "recovery partition" and how to use it to restore XP or if they still have the support of Windows XP available with they can send you to usually a small fee.

    J W Stuart: http://www.pagestart.com

  • The copy of Windows is not genuine error in Windows Vista

    * Original title: windows vista

    Hello

    a vista windows since 2008 on my toshiba satellite.

    I don't know why but my computer keeps

    This copy of windows is not genuine

    put in the key-code will not except it.

    This is my last resort.

    Paul

    Please answer each of the following [admittedly tedious] diagnostic questions in a list numbered corresponding type in your very next answer, preferably without quote my post:

    1. when (date about) have you buy the computer?

    1B. is this a Vista 32-bit or a 64-bit computer?  See http://support.microsoft.com/kb/827218

    have 1 you ever had the opportunity to do a repair installation or a clean installation of Windows Vista?

    2. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires? What (other than Defender) anti-spyware applications are installed? What third-party firewall (if applicable)?

    3 a Norton or McAfee application ALREADY installed on the computer as you bought?

    4. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer When you bought it? (No matter if you have never used or activated).

    5 KB3139929, KB3140735, KB3140709, KB3139940, KB3140410, KB3139914, KB3139398, and/or KB3139852 listed in installed updates (not update history)? [1]

    6 assuming that Java is installed => is 77 update Java Version 8 (or higher) installed? TEST HERE in USING INTERNET EXPLORER ONLY! -online http://java.com/en/download/uninstallapplet.jsp [2]

    7 is Adobe Flash Player v21.0.0.213 (or higher) installed? TEST HERE in USING INTERNET EXPLORER ONLY! -online http://www.adobe.com/software/flash/about/

    8 assuming that Internet Explorer 9 is installed => what Version & KB number update are displayed in the second line of text using IE9. [Alt + H + A] tab. for example, Updated Version: 9.0.54 (KB9876543) ?

    9 is version 45.0.1 (or higher) Firefox or Google Chrome version 49.0.2623.112 (or higher) or another alternative browser installed?

    10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; Glary Utilities; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. Registry cleaner CCleaner component)?

    ==================================================
    [1] start | Control Panel | Programs and features. See installed updates (in the left menu)

    [2] no need to install Java if it isn't already installed.

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