Copying files to Western Digital My Passport external hard drive is very slow.

Original title: WD My Passport DHM emits

Specifications:

Western Digital My Passport Hard Disk (500GB)

Windows 7 Ultimate x 64 SP1

Laptop Lenovo G470 (USB 2.0 ports) (no infections of malware etc..) (All drvers put updated)

Hello, I have a WD EHD and when I back up my files, I have run into some problems. The copy files dialog box doesn't move (the transfer rate and transferrerd files), I copy .avi, .mp4 movies in the root of the EHD. Sometimes the file transfer goes smoothly (even for large files like 10 GB-towards the top), but sometimes the transfer just freezes and the flashing light signal of the EHD WD just stops flashing. My DHM has also a downward transfer rate (starts for about 50 Kbps or more then deteriorates overtime Kbits/s 5 and lower). Although he manages somehow complete certain transfers of file (.mp3, .jpg and other small files). Note files that executables and other file prone malware as (installers, game and application installers are compressed to the .7z format)

I tried a few solutions:

1.) formatting of JEP

2.) remove the partition in disk management and making it again a partition

3.) to uninstall, reinstall the driver in Device Manager

4.) tried on other PC and USB ports

-I don't have a shorter cable to test if this is the problem and I do not hear the crackling sounds or have autumn EHD or pressed (no physical damage). The first time I have this problem was when one of my friends got my infected DHM and I format. Since then, the problem was just if I formatted JEP countless times and he well cleaned. Thanks in advance for your help :)

Hi Joseph,.

Thanks for the update.

Looks like a hardware problem. You can contact Western Digital for assistance.

I hope you find the solution for this problem. If you have questions about Windows operating systems, help us on this forum.

Tags: Windows

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