Could not load the cloud creative but already paid

I have a problem to download the creative cloud but I already paid with my credit card.

It was the mistake Code1. I don't know why? But if my version of the computer is unable to use it.

How can I get the money back or cancel the monthly payment.

I am very worry about this. In the case of, I can't use the program but have to pay for it every month.

P.s. I would like ti use the CC Photpshop.

Respect,


[E-mail removed by Mod]

Hi M.Devaux,

The CC is active on our activation server, you don't the have not yet enabled.

Where you get the error code 1, please refer to the procedure described in the error "Unable to install" received when installing Adobe Creative Cloud desktop application

In case the problem persists then can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products

Concerning

Stéphane

Tags: Adobe

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