Could not print anything else than the test page.

With the help of Windows XP 64-bit Edition Pro with 8 GB of memory. I have two printers on network I'm having difficulties with printing

I cannot print from any products of MS Office, adobe reader/acrobat or something else and could not also do the print list preferences. I am able to print the page of test of all printers with Notepad, Microsoft Paint, and Microsoft WordPad cannot print. Printers are setup correctly, because I uninstalled the drivers completely, downloaded the drivers from the manufacturer and install them also and always the same story.

I get the following error messages when I try to print the following applications from each.

Microsoft Word 2002 SP3

When you click Help on the Web, need me http://support.microsoft.com/kb/q223420/ which does not help to solve my problem

When you click OK, I get...

and do not help either and clicking on the Cancel button I get...


by clicking on the names proposed Web takes me http://support.microsoft.com/kb/q223418/ that does not help either

by clicking on the OK button simply closes the dialog box.

In Microsoft Excel, when I click on the button to print in the toolbar, I get the following error.


When I click on help, excel printing troubleshooting opens on the side of Excel 2002 SP3, and it helps not at all.

Clicking OK closes the dialog box.

I'd appreciate any help, and I don't want to reinstall XP since it is pain and I want to solve it without making, since there are so many thing so install.

I hope that all the information I have given will help you to give me any suggestions to solve the problem here.

Thank you

It turned out to be Preo Printelligence, that has been installed by the COMPUTER to track printing resources. After retiring, everything was back to normal.

I hope it helps someone

Tags: Windows

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