Photosmart HP: HP Photosmart printer will not print anything other than a Web page

Someone please help.  I'm so frustrated right now.  My printer has stopped printing another thing than Web pages.  If I try to print a word document, there is nothing to print.  She acts like it is printing but nothing goes on paper.  If I try to print a pdf file... I got the text, but for most of the lines of the text.  The only thing I can print now is Web pages.  It is zero logic.  I have reset the printer. I unplugged the printer.  I deleted the printer.  I have readded the printer.  I tried almost everything what I found on these sites and nothing works.  I noticed it would not print this past Sunday and I finally had the time to watch tonight and I can't fix it.  I thought I ran out of ink or something, but these are all fresh cartridges and the printer test works.  Also, as I've shared it it will print Web pages.  Just nothing else that me is not good when working on papers for my master's program.  Help!

Hello @sdock,

It is a great place to get help! I read your post and see that you cannot print of all applications on the Mac, but you can print a self test and on the web. I want to help you solve this problem.

I tabled this document with a few additional steps that you can try to solve this problem: "Printer offline" or "Printer not responding" Message (OS X).

Let me know what printer you have and the type of connection, if you have any additional questions.

You can click on the "accept as a Solution" If the problem is resolved and the 'Thumbs Up' for my effort. Please hold me. Good luck!

Tags: HP Printers

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