CP1525: a printer is missing in the list of device - eprint

I have 4 printers in a single erpint account, now it is only 3 printers listed there, we went - and it's funny, the eprint that still work printer - if I send emails to its eprint e-mail address - it still prints. someone has an idea? Thanks, really appreciate for any help;

HP should offer a paid option for eprint and his service to improve quickly. HP Saviez scanner industry had been destroyed by smartphone?

Hey @RobinJiao,

Welcome to the Forums of HP Support!

I understand that your Laserjet Pro CP1525nw printer has disappeared from the list of devices in your connected HP account. I can help with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Connect the printer via a USB on Windows PC or Mac and download the latest firmware by clicking on this link.
  2. Turn the printer off.
  3. While the printer is turned off, disconnect the power cable from the back of the router for a minute.
  4. When the lights come back on the router, turn on the printer.
  5. On the printer press right until you see Network Config and press OK.
  6. Press right until you see the IP address and press OK.
  7. Note the IP address.
  8. In the address bar of the web browser on any computer, type the IP address as it appears on the printer and press ENTER to open the web page integrated printer.
  9. Click the Web Services tab.
  10. If you click on one of the options on the left side, you should see an option to print an information sheet. A click on it.

Now, If you see a code of request on the sheet of paper then in your connected HP account click on the devices tab, the device to add and enter the code for the printer application.

If you do not request a code on the web page of the printer and then on delete Web Services and then activate. Now in your connected HP account click the devices tab, the device to add and enter the code for the printer application.

Please let me know if this allows you to add the printer to your connected HP account. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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